Losing a Parent

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

I recently lost my father.

He died peacefully at the age of 94. That, in itself, is an achievement.  Also, he was mostly healthy until the last two months. That is also an achievement.

I have mixed feelings.

The obvious. I’m sad he is gone. I’m greedy. I would have liked another month – a week – even another hour to share life with him.

Still, I’m glad he did not suffer too long in his last hours.

And I was overwhelmed to learn of the people’s lives he touched, via their words and memories. There were literally thousands. I’m not exaggerating.

My eulogy to a wonderful man follows:

 

Many of you knew Jack Segal well. He was your rabbi [He was rabbi of one of the largest congregations in the US, counting over 2,000 families as members]. Your friend. Your neighbor.

Jack Segal was my dad. Well, he also officiated at my bar mitzvah, wedding, and children’s bris and baby naming. So, technically, he was also my rabbi. But he was mostly my dad.

We don’t get to pick our parents. But the four of us won the lottery of life. We had wonderful parents.

Here are a few things you likely never knew about Jack Segal.

He had degrees in mathematics and physics.

When I was young, I asked him if he knew the square root of 2. “Of course: 1.414.”

How about the cube root of 2. “Yep, 1.2599.”

Then I asked, somewhat as a smart ass, how about the hundredth root of 2. I knew he couldn’t have memorized all the way up.

He said it was easy. I’ll show you how. He introduced me to logarithms before I entered the 7th grade. Then I had a slide rule. Then I was a full-fledged nerd. The apple did not fall far from the tree.

We jointly constructed a giant Styrofoam model of DNA for the science fair.

Jack Segal was a closet scientist.

Who knew?

As an adolescent, I remember my dad quoting Mark Twain – talking about his father. When I was 14, I could not believe how little my father knew. Seven years later, at age 21, I was shocked to see how much the old man had learned. Typical for an adolescent. He said we’d catch up when I was 21.

My dad wrote to me every birthday and anniversary. Long hand-written notes. One recent note said not to follow his words. Follow his example.

What an example he set.

I’m not sure I ever asked him directly for his advice. I mostly knew what he’d say or do – and I could follow his example. It would lead me in the right direction.

His advice was advice he gave everyone.

The 6 most important words – I’m sorry. I made a mistake.

The 5 most important words – You did a great job.

The 4 most important words – What is your opinion?

The 3 most important words – I love you.

The 2 most important words – Thank you.

The least important word – I.

Jack Segal was selfless as a rabbi, as a friend, as a neighbor. And as a dad.

He was larger than life. He touched thousands of hearts across the world.

My wife had outpatient surgery in NY. I was in the waiting room. The office had a map of all US states, with pins in each state for patients that had came from all over. My wife and I live in North Carolina. There were a couple of pins in North Carolina. Not many. I asked if Shelley was the only “recent” patient from North Carolina.  Another person in the waiting room interrupted, and said she went to camp in NC, but she was from Houston.  Wow. Me too.

“What is your name?”

“Jeff Segal.”

“Your father isn’t Rabbi Segal, is he?”

“Uh huh.”

She said “Rabbi Segal was my rabbi, even though I’ve lived in NY for a decade. I love Rabbi Segal.”

Who didn’t?

While he was mostly an eternal optimist, two events shook his core. My brother Mike’s injury. And when his house was flooded, during Hurricane Harvey. He got through both challenges with the help of the congregants, community, and friends. And family.

He lived a full life of 94 years.

We knew his health was failing and I wanted a last opportunity to hold his hand. To tell him yet again I loved him. On Thursday, I drove from Greensboro to Charlotte to catch a flight. Perfect day for flying. As we approached Houston, the flight was diverted to Dallas – bad weather. We waited for the ground stop to lift. It did. Then there was a mechanical problem with the plane. We had to wait for a new plane. Then the pilots and crew timed out. Odds were high the flight would be cancelled. I went to rent a car. There were no cars. Desperate, I reached for my phone and opened the Lyft application. A 50-year-old woman picked me up. She had to be at work the next day. I explained I was headed to Houston to see my Dad. Not sure how much time was left. She just said to get in. And we drove together for 4 hours. Somehow, I think she must have known who Jack Segal was.

My sister called me as I was rolling up to her house. My father just passed away. She reassured me my Dad knew I was on my way and was jumping through fiery hoops to see him.

I had so many opportunities to use and did use the three most important words with him – “I love you.”

Everyone did.

He will be missed.

May his memory be for a blessing.

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

How Bad Can a Data Bank Report Be?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

David Hetzel, a Gynecologic Oncologist in North Carolina, just filed a lawsuit against a healthcare facility where he worked. The lawsuit alleges, in 2020, he was placed on precautionary suspension. More on that shortly. At the time of suspension, he had one foot out the door. He was scheduled to assume Chief of Gynecologic Oncology at Texas Tech El Paso Tenet Hospitals. That offer was withdrawn. A negative National Practitioner Data Bank report related to the precautionary suspension was the ostensible reason.

Dr. Hetzel then obtained a position as the Chief of Gynecologic Oncology at the University of Texas Health East Texas. However, that job offer process stalled in March 2021, after the hospital learned of the NPDB report.

Rejection letters piled up.

From March 2021 through April 2023, Dr. Hetzel has continued to be denied positions as a gynecologic oncologist, likely due to the NPDB report. These denied opportunities included positions at the following hospitals: Marshfield Clinic (Marshfield, Wisconsin), Virginia Hospital System, Gunderson Clinic (La Crosse, Wisconsin), CARTI Health System (Little Rock, Arkansas), Genesis Care (Venice and Lakewood Beach, Florida), Mercy Health (Rockford, Illinois), Ironwood Cancer and Research Center (Phoenix, Arizona), Advocate Aurora Health (Milwaukee, Wisconsin), Meritus Health (Hagerstown, Massachusetts), Upstate Medical University (Syracuse, New York), Northwell Health (Long Island, New York), University of Miami and Holston Valley Hospital (Kingsport, Tennessee).

In January 2022, Dr. Hetzel was hired at Ironwood Cancer and Research Center in Phoenix, Arizona, pending a background check and licensure in Arizona. Dr. Hetzel was informed on October 1, 2022, that Ironwood’s offer was being withdrawn due to NPDB and temporary suspension.

Dr. Hetzel also applied for a medical license in the State of Arizona, which was denied because of the NPDB report and temporary suspension which led to a greater than two-year unemployment gap. The Arizona Medical Board offered Dr. Hetzel only a probationary license, which would have led to yet another inappropriate NPDB entry.

Now to what happened?

On March 2, 2020, Dr. Hetzel performed surgery to debulk a massive gynecologic tumor that invaded a patient’s abdomen.

He successfully removed the anterior abdominal tumor, resected the cancerous omentum, and removed tumor from the right and left colic gutter. He resected the uterus, ovaries, and fallopian tubes, then dissected the largest of the tumors, debulking the tumor in the pelvic area to the extent that could be accomplished.

So far, so good.

During the procedure, Dr. Hetzel also observed that the tumor heavily affected the bowel and colon and understood that an enterotomy caused by the tumor had developed in the very proximal small bowel near the duodenum. Given the nature of the tumor and its proximity to the bowel, it was impossible to bypass it without mobilizing the duodenum. Dr. Hetzel made the intraoperative decision to involve a hepatobiliary surgeon and surgical oncologist. The hepatobiliary surgeon and surgical oncologist did not mobilize and bypass the bowel at first but rather continued to debulk the tumor to such an extent that they ultimately removed the patient’s colon and all of the small bowel with a high blood loss – which was a complication and risk of the surgery.

The next day, March 3, the Chief of Staff and CEO placed Dr. Hetzel’s clinical privileges on precautionary suspension, based on the above-referenced complication and two other intraoperative organ injuries over the prior six months.

Interestingly, Dr. Hetzel’s portion of the procedure had been performed successfully. It’s not clear the hospital was even aware of who did what portion of the procedure.

The Credentials Committee was scheduled to review and consider the precautionary suspension, and to meet with Dr. Hetzel to hear his version of events. Dr. Hetzel stated he was not contacted.  The Credentials Committee supposedly had zero members that performed the same type of procedure performed by Dr. Hetzel, gynecologic oncology.

On March 10, 2022, the Credentials Committee modified the precautionary suspension to a “lesser sanction with conditions.”

On March 25, 2020, Dr. Hetzel received a letter from the CEO and Credentials Committee Chair, stating that the Committee had again imposed a precautionary suspension of Dr. Hetzel’s privileges pending the full investigation.

Starting to feel like a ping-pong ball.

On April 3, 2020, Dr. Hetzel provided a response letter to the Committee explaining the reasonableness of his actions, which fell within the standard of care for a physician with his training and experience.

On April 10, 2020, Dr. Hetzel met with the Investigating Committee. On April 17, 2020, and April 22, 2020, Dr. Hetzel provided the Investigating Committee with additional written responses.

Following this investigation, the hospital concluded that the clinical care that was the subject of the initial precautionary suspension did not warrant a limitation on Dr. Hetzel’s clinical privileges.

On April 23, 2020, the Committee modified Dr. Hetzel’s precautionary suspension and fully restored his privileges, subject to Dr. Hetzel’s satisfactory completion of a fitness-for-duty evaluation.  As to the purpose and scope of a fitness-for-duty evaluation, the lawsuit is mute.

On May 4, 2020, the hospital initially reported Dr. Hetzel’s investigation to the National Practitioner’s Databank for removal of privileges due to a professional review action under 45 C.F.R. § 60.12, and/or for negative actions or findings taken by peer review organizations under 45 C.F.R. § 60.12.

Dr. Hetzel sued arguing that the precautionary suspension was not the result of a professional review action, a prerequisite for reporting to the NPDB. This will be a tough climb. A summary suspension must be reported to the Data Bank if it is:

  • In effect or imposed for more than 30 days
  • Based on the professional competence or professional conduct of the physician, dentist, or other health care practitioner that adversely affects, or could adversely affect, the health or welfare of a patient, and
  • The result of a professional review action taken by a hospital or other healthcare entity
  •  

In addition, summary suspensions imposed for an indefinite length that have not lasted more than 30 days but are expected to last more than 30 days, and that are otherwise reportable, may be reported to the NPDB. If the summary suspension ultimately does not last more than 30 days, the report must be voided.

Here’s the calendar.  It’s confusing. It sounds like there was some type of restriction in place for more than 30 days. The initial restriction, a precautionary suspension, began on March 3rd. 

On March 10, a lesser sanction with conditions was implemented.

On March 25th, precautionary suspension was again implemented.

On April 23rd, the precautionary suspension was lifted, and privileges were restored, subject to Dr. Hetzel’s satisfactory completion of a fitness for duty evaluation. I’m assuming that condition took time to execute, but the lawsuit is mute on that.

Is a summary suspension a professional review action? Typically, yes.

The NPDB treats summary suspensions differently from other professional review actions because the procedural rights of the practitioner are provided following the imposition of a suspension, rather than preceding it. A summary suspension is often imposed by an official (for instance, the chairman of a department) on behalf of the hospital or health care entity for the purpose of protecting patients from imminent danger. Commonly, this action is then reviewed and confirmed by a hospital committee, such as a medical executive committee (MEC), as authorized by the medical staff bylaws or other official documents (e.g., rules and procedures, standard operating procedures). Summary suspensions are considered to be effective when they go into effect, even though they may be subject to review by some committee or body of the health care entity according to the entity’s bylaws or other official documents.

For purposes of reporting a summary suspension to the NPDB, if the summary suspension is confirmed by the review body, the action is considered to have taken effect when it was first imposed by the hospital official. If a summary suspension is in effect for more than 30 days before an action is taken by the authorized hospital committee or body, it must be reported to the NPDB. If the authorized hospital committee or body does not confirm the initial action or takes a different professional review action, a Revision-to-Action Report must be submitted. If the authorized hospital committee or body vacates the summary suspension, the entity must void the previous report submitted to the NPDB.

If the summary suspension subsequently is modified or revised as part of a final decision by the governing board or similar body, the health care entity must then submit a Revision-to-Action Report to supplement the Initial Report submitted to the NPDB.

(From NPDB Guidebook 2018).

Let’s assume the first precautionary suspension was less than 30 days. Then the second restriction was modified to: “lesser sanction with conditions.” That lasted less than 30 days.

The next precautionary suspension lasted less than 30 days. Privileges were restored pending a fitness for duty exam. Let’s assume the fitness for duty exam was immediately completed.

If accurate, no individual restriction lasted more than 30 days, and there appeared to be multiple professional review actions. But, in aggregate, the clinical privileges were restricted more than 30 days? Is that reportable?

Perhaps, but unclear.

If a single professional review action produces multiple clinical privileges actions (for example, a 12-month suspension followed by a 5-month mandatory consultation period requiring approval of a department chair before the exercise of clinical privileges), only one report, reflecting the multiple actions taken, should be submitted to the NPDB. The reporting entity may select up to five Adverse Action Classification Codes on the reporting format to describe the actions taken. Reporting entities should use the narrative description to explain any additional adverse actions imposed.

A Revision-to-Action Report must be submitted when each of the multiple actions is lifted or otherwise changed. For the example in the previous paragraph:

    • If the Initial Report clearly states that the suspension is to end after 12 months, and the mandatory consultation period is to end after 5 months, and if these penalties are not changed and are fully met by the practitioner, no additional reports should be submitted
    • If, after the Initial Report is submitted, the suspension period is extended to 14 months or the mandatory consultation period is shortened to 4 months, a Revision-to-Action Report must be submitted when either change is imposed

If an adverse action against the clinical privileges of a practitioner is based on multiple grounds, only a single report should be submitted to the NPDB. However, all reasons for the action should be reported and explained in the narrative description. The reporting entity may select up to four Basis for Action Codes to indicate these multiple reasons. Additional reasons should be summarized in the narrative description.

In Hetzer’s case, there were multiple updates to his clinical privileging status, and, assuming the fitness for duty evaluation did not delay resumption of full privileges, no one restriction lasted more than 30 days. But his privileges were restricted in some capacity for more than 30 days.

This is all very confusing. What is not confusing is that the NPDB report made Dr. Hetzel essentially unemployable or under-employable. A shame.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation. Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases. Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors. In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders. Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

How to Gracefully Exit When You Don’t Want to Operate on an Elective Patient

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

In many elective surgical practices, patients are scheduled weeks to months out. I’ll use plastic surgery for my example here. But the principle applies more broadly.

Imagine that a patient presents for a facelift. Or rhinoplasty. Or tummy tuck. Doesn’t matter.

You know you can do the job. It’s obvious what the patient needs. And it is squarely within your skill set. The patient agrees. You set a date. The patient puts down a deposit.

Then, things change.

You’re bombarded by scores of text messages at all hours of the day and night.

This patient is demanding. There’s no room for error. If you are off by a millimeter, you expect to be on the receiving end of an onslaught.

You start to wonder if this patient has a mental illness.

Perhaps, Body Dysmorphic Disorder (BDD).

But you’re not a psychologist or psychiatrist. You believe that if you tell this patient to part ways, they will double down with an online scorched earth campaign.

You start to fantasize about another career choice.

What to do?

First, remember, the customer is always right. But not everyone has to be YOUR customer.

Here’s a script that might help dial down the temperature.

1.  On our initial interaction, I believed, based on your presentation, I could perform a surgery that would make you satisfied.

2.  Based on our evolving back-and-forth correspondence, I do not believe, at this point, I can meet your expectations.

3.  More importantly, I am concerned you MAY have a mental health condition called BDD. I say “MAY” because I am not a mental health professional. I just screen for such conditions. Because if you actually do have that condition, aesthetic surgery is contraindicated. I generally refer such patients to a specialist to determine if indeed that is the case. If cleared, I will perform the surgery. If I learn the patient has BDD, then I wait until the professional says surgery can be performed.

4.  So, I am not saying “No, because.” I am saying “Yes, if.”

5.  This is no different than if a patient has a cardiac condition. I refer to a cardiologist for medical clearance first. Or if the patient has a possible history of seizures. I refer to a neurologist first. Regardless, we want to optimize for a potential surgical outcome and meet expectations.

Importantly, surgery is contraindicated in a patient with BDD. BDD is a mental health condition. And each additional cosmetic procedure just adds to the accumulating problem. Regardless of how objectively good the patient’s outcome might look post-op, the patient will not subjectively perceive it that way. In other words, using a scalpel to treat a mental health condition will not get either the patient or doctor to an optimal outcome.

How will such a patient react to this discussion?

It depends. Certainly, better over the long term than if you performed surgery and they become progressively more dissatisfied.

Interestingly enough, many such patients are relieved to learn there may be an explanation for the constellation of symptoms they have experienced and that someone took the time to dig deeper into root causes. This patient may not be happy today, or even tomorrow. But in the long term you may have truly helped them.

Finally, having a seasoned professional ready to accept this challenging patient in referral is key. That person should have the skill set to manage the acute conversation. They can assist with “damage control.”

Knowing when to operate, and when not to operate is part of our lifelong learning curve. Even when there is no perfect decision to be made, you should be able to mitigate the worst possible outcomes.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

Do You Need a Patient’s HIPAA Authorization to Respond to a Credit Card Chargeback?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

It’s Friday afternoon. You receive a letter from an attorney. His new client obtained a blood test from your office. This now-former patient initiated a chargeback. He wanted his money back.

But, wait, you performed the test. You have the evidence.

The credit card company wants your side of the story. If you remain silent, it will consummate the chargeback. Then, the patient will have received the service for no cost.

Doesn’t seem fair.

So, you send the credit card company a brief note stating the patient authorized receiving this test and paid the $450 with his Visa card. Please see Exhibit A authorizing the payment. Also, please see Exhibit showing the results of that test.

The credit card company is satisfied you honored your end of the bargain. No refund is tendered.

Now for the attorney.

He writes that “you violated HIPPA.” And he wants $100k to settle this dispute.

Three problems with his line of reasoning.

First, HIPAA is not spelled “HIPPA.” It’s hard to take the attorney seriously if he cannot spell the acronym correctly. HIPAA is short for the Health Insurance Portability and Accountability Act.

Next, HIPAA does not provide an aggrieved party with a private right of action. They can’t collect a check from you. They can file a complaint from the Office of Civil Rights (OCR) for Health and Human Services. And OCR may even fine you. But that does not equate to this patient being paid off.

Finally, you do not need the patient’s advanced signed authorization in certain circumstances. Resolving a financial dispute is one such circumstance. Under the Treatment, Payment, and Operations exception for HIPAA (45 CFR 164.506), a covered entity may, without the individual’s authorization: disclose protected health information for some payment activities. “Payment encompasses the various activities of health care providers to obtain payment or be reimbursed for their services and of a health plan to obtain premiums, to fulfill their coverage responsibilities and provide benefits under the plan, and to obtain or provide reimbursement for the provision of health care.” 

This includes:

    • Determining eligibility or coverage under a plan and adjudicating claims;
    • Billing and collection activities

Payment includes activities undertaken to reimburse healthcare providers for treatment provided to individuals.

“Claims management” also includes auditing payments, investigating and resolving payment disputes, and responding to customer inquiries regarding payments.

The main caveat is to disclose the minimum protected health information necessary to adjudicate the dispute. In this example, sending the bare minimum makes sense. The bare minimum means the credit card slip that the patient authorized the blood test. Next, it includes the documentation the lab test was performed on a specific date and the result was X. You did what you said you were going to do.

Minimum protected health information necessary to resolve a financial dispute does not include sending irrelevant information. So, in the example above, there’s no reason to send the entire chart. This is even more important if the chart includes sensitive information such as history of a sexually transmitted disease, psychiatric disorder, history of substance abuse, and so on.

Now for the tricky part.

Individuals have the right to request restrictions on how a covered entity will use and disclose protected health information about them for treatment, payment, and health care operations. A covered entity is not required to agree to an individual’s request for a restriction but is bound by any restrictions to which it agrees. See 45 CFR 164.522(a). 

If a patient demands, upfront, as a condition of using his/her credit card that you agree not to disclose anything to the credit card company other than the date and amount of transaction, you are bound to honor your word. So, if this patient later files a chargeback, you cannot deliver the test result to the credit card company to demonstrate that you actually performed the test. In this example, you’d be screwed.

But this is Talmudic sophistry. If such a patient makes an upfront demand, just politely say no. You have to reserve your right to adjudicate a dispute. If the patient draws a line in the sand, politely show him or her the door. Such behavior is likely an ominous red flag for future mischief.

Some offices include in their patient intake forms that the patient gives advance authorization to disclose protected health information to resolve a credit card dispute. Is this helpful? Not sure. A patient can always revoke their signed HIPAA authorization. Will such a patient be aware they can revoke their previously signed authorization? Probably not. But if they do, it creates an unnecessary hiccup. It’s easier to just rely on the payment exception afforded under HIPAA.

In sum, there are some reasonable exceptions to HIPAA requirements for receiving a patient’s advanced signed authorization to disclose protected health information. Addressing a chargeback is one of them.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

Board Certification and Labels You Can and Cannot Use Online

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

 

You passed your specialty Boards. Congrats! You’re Board-certified, right? And you can say so on your website, right?

Maybe.

In medicine and in lay language, the term “board-certified” is widely understood to mean a doctor who possesses exceptional expertise in a particular area.

The granddaddy of certificating organizations is the American Board of Medical Specialties (ABMS). Other “recognized board certifying organizations” are: American Osteopathic Association Bureau of Osteopathic Specialists (BOS), the American Board of Oral and Maxillofacial Surgery.

The ABMS has 24 Member Boards and certifies physicians in 40 specialty and 89 subspecialty areas.

Are there other certifying organizations? Yes. There are. And this has spawned grassroots lobbying in different states to promote or limit whether a physician can say they are “board certified.”

Let’s start with Texas.

Since 2010, Texas’s rules on advertising board certification is limiting as below.

According to the rules, a physician may use the term “board certified” in any advertising for his or her practice if:

1.  the specialty board that conferred the certification and the certifying organization is:

a. a member board of the American Board of Medical Specialties (ABMS),

b. a member board of the American Osteopathic Association Bureau of Osteopathic Specialists (BOS), or

c. is the American Board of Oral and Maxillofacial Surgery;

2.  a physician holds a certification that was granted prior to September 1, 2010, and whose certifying board was approved by the medical board for advertising purposes prior to September 1, 2010, or

3.  the TMB determines that the physician-based certifying organization that conferred the certification has certification requirements that are substantially equivalent to the requirements of the ABMS or the BOS existing at the time of application to the medical board.

To qualify under Option 3, above, physicians must submit an application to a committee of the TMB and demonstrate that:

(1) the organization requires all physicians who are seeking certification to successfully pass a written or an oral examination or both, which tests the applicant’s knowledge and skills in the specialty or subspecialty area of medicine. All or part of the examination may be delegated to a testing organization. All examinations require a psychometric evaluation for validation;

(2) the organization has written proof of a determination by the Internal Revenue Service that the certifying board is tax-exempt under the Internal Revenue Code pursuant to Section 501(c);

(3) the organization has a permanent headquarters and staff;

(4) the organization has at least 100 duly licensed members, fellows, diplomates, or certificate holders from at least one-third of the states;

(5) the organization requires all physicians who are seeking certification to have successfully completed postgraduate training that is accredited by the Accreditation Council for Graduate Medical Education (ACGME) or the American Osteopathic Association and that provides substantial and identifiable supervised training of comprehensive scope in the specialty or subspecialty certified and the organization utilizes appropriate peer review;

(6) the organization provides an online resource for the consumer to verify the board certification of its members; and

(7) the organization has the ability to provide a full explanation of its certification process and membership upon request by the Texas Medical Board.

Under option (3), that’s quite a list; meaning, if the certifying board is not listed in (1), and you are not covered by (2), the physician needs to ask the Texas Medical Board upfront and make his/her case. And wait for approval.

Onward to California. This is what the California Medical Board writes:

Pursuant to Business and Professions Code section 651, in California physicians may not advertise that they are board certified unless they have been certified by an ABMS Member Board or an equivalent board recognized by the Medical Board of California. The Medical Board has approved the following specialty boards: American Board of Facial and Plastic Reconstructive Surgery; American Board of Pain Medicine; American Board of Sleep Medicine; and the American Board of Spine Surgery.

Unless physicians are certified by a specialty board as defined by law, physicians are prohibited from using the term “board certified” in their advertisements. The law does not, however, prohibit the advertising of specialization regardless of board certification status, nor does it prohibit the use of “diplomat, member, approved by,” or any other term that is subject to interpretation by prospective patients.

And Colorado keeps it simple. Its medical licensing board merely states the doctor may not use any false or deceptive advertising. It is silent on the question of non-ABMS certifying boards.

What if you are “board certified” from organization in Canada (Royal College of Physicians and Surgeons of Canada, RCPSC)?

If you practice in North Carolina, you can write “board-certified.” It is explicitly allowed.

If you practice in Colorado, you can write “board-certified.” It is not explicitly prohibited.

If you practice in California, you probably cannot write “board-certified.” California requires ABMS or equivalent approved organization. Royal College of Physicians and Surgeons of Canada does not qualify.

So, to use the term “board-certified” in your advertising, you need to first look to your state’s regulations and licensing board’s analysis. Each state is different. Repeat, each state is different.

Of course, if you are certified by a “non-listed” Board, you may not have to be constrained by the phrase “board-certified.” You may be able to write “diplomate of the American Board of XXX.” As long as it is not false or deceptive.

And don’t get me started on Maintenance of Certification.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

 

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.