A Time for Peace; a Time for War.

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Like other humans, doctors are exposed to conflicts. Many conflicts need a resolution. If there is no forthcoming resolution and the stakes are high, litigation may be the next reasonable outcome; indeed, the only next potential outcome – to resolve the conflict.

Von Clausewitz, the Prussian general and military strategist, once said, “War is the continuation of policy with other means.”

Litigation can be like war.

Like war, litigation can be time-consuming, capricious, and expensive.

By capricious, I mean that with discovery, new facts are uncovered. Some may be helpful to your case. Some may hurt your case.

There’s an old adage attributed to Helmuth von Moltke, “No plan survives first contact with the enemy.”

Mike Tyson, the philosopher-boxer once updated this statement to modern times and said, “Everybody has a plan until they get punched in the face.”

I’ve heard so many physicians say, “It’s not about the money, it’s the principle.” This is the doctor’s verbal retort. What I’m hearing can be spelled either “principle” or “principal.” Maybe subconsciously what the doctor is saying is, “It’s not about the money, it’s actually about the money.”

Next, remember what you are fighting over. Litigation can inflame emotions. Is the fight over something that matters – or a power play?

Remember the Falklands War. Argentine author Jorge Luis Borges had his interpretation: “The Falklands thing was a fight between two bald men over a comb.” One journalist added, “The British still want the comb if only to hand it over nicely.”

The Falklands War (Spanish: Guerra de las Malvinas) was a ten-week undeclared war between Argentina and the United Kingdom in 1982 over two British-dependent territories in the South Atlantic: the Falkland Islands and its territorial dependency, South Georgia and the South Sandwich Islands. The conflict began on 2 April, when Argentina invaded and occupied the Falkland Islands, followed by the invasion of South Georgia the next day. On 5 April, the British government dispatched a naval task force to engage the Argentine Navy and Air Force before making an amphibious assault on the islands. The conflict lasted 74 days and ended with an Argentine surrender on 14 June, returning the islands to British control. In total, 649 Argentine military personnel, 255 British military personnel, and three Falkland Islanders were killed during the hostilities.

The population of the Falkland Islands today is 3,794. That said, there are about half a million sheep there.

If you are a defendant, there may be collateral damage. Based on the nature of the dispute, what is picked up in discovery, and the outcome, there may be action on your medical license, hospital privileges, Board certification, in-network status with insurance carriers, and professional liability insurance rates. It may even cost you more to get a loan. Lots of moving parts.

Are there alternatives? Sometimes not. Sometimes yes.

You could just walk away and cut your potential losses.

You could negotiate an agreement, the terms of which define a “truce.” With a lawyer or without. Some agreements are advertised as win-win. The protagonists don’t often share that view. Perhaps the correct “market-based” solution is where each side feels equally screwed.

You can engage in alternative dispute resolution, such as non-binding mediation. Or binding arbitration.

So, first decide what the stakes are. Exhaust diplomatic means. If that fails, and litigation is the next option, understand what you are getting into, so you make an informed decision.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

Grass is a Little Greener

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Today, the Grass is a Little Greener. The Sky a Little Bluer.

We physicians are healers. We take care of those who are sick.

What happens when we get sick? What happens when our loved ones get sick?

We’ll all eventually be patients. As will our loved ones.

My son, Josh, has severe autism and medication-resistant epilepsy. He had craniotomies years ago to treat seizures. He can understand spoken language, but he does not speak. His underlying challenges are anything but trivial. Josh lives with my wife and me. That’s been our plan. That will be our plan for years to come.

My son sleeps with an Embrace Alert. It’s a wristwatch that detects if he’s having a seizure. That watch will call and text me. That watch will also call and text my wife. Even though we’re in the same house, it’s our belt and suspenders approach.

I also sleep with a bedside monitor with a video/audio feed to see if Josh is having a seizure while he sleeps. Not all positive signals are true positives. The baby monitor guides me to see if the call/text truly represents a seizure.

On Christmas morning, I awoke at 4 AM.

Josh had been coughing all night. He had not slept a wink. Still, his breathing sounded labored. I checked in on him.

His temperature was 103. His respiratory rate was 45 or so. I placed a pulse oximeter on his finger, and it read 80% saturation with heart rate of 140. I assumed the pulse oximeter was not functioning properly. So, I used a second one. Same results.

This seemed ominous.

My wife and I took Josh to the ER immediately. To my surprise, the ER was empty, and Josh was checked in rapidly. It took high-flow oxygen to get his sats over 90%. When I write high-flow, it was 70 liters a minute. That’s not a misprint.

Chest X-ray showed pneumonia (caused by influenza). He also had aspiration pneumonia and pleural effusions.

Josh was admitted to the ICU and stayed there for 5 days. He was started on IV antibiotics for the aspiration pneumonia. Tamiflu for the influenza.

And he was weaned from the oxygen over the week. One night in the step-down unit and we brought him home.

He looked pretty beat up. Like he was kicked by a horse.

But he loved getting back into his own bed.

I loved getting back into my own bed.

How anyone gets any rest in an ICU is beyond me. (I spent every night with Josh in the hospital. My wife covered the day shift.)

That was a close call.

What if I had not checked on him at 4 AM? It was Christmas Day. Everyone was planning on sleeping in.

Anyway, he’s better.

Today, the grass is a little greener. The sky a little bluer.

Hug your kids. Tell your parents you love them. Be kind to your spouse. Spend time with your friends.

The time we have on this planet is limited and precious. Don’t take it for granted.

Josh’s “before” pic:

Josh Before

At home after discharge. Needing a shower and a haircut.

Josh After

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

When YOUR Treating Physician is Selected as an Expert Witness Against You

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Every time I believe I’ve seen it all, I am proven wrong.

One of our member physicians (we’ll call him Dr. A) is in the middle of a professional liability lawsuit alleging malpractice. The plaintiff’s attorney selected as its expert a specialist who lives and works over a thousand miles away. He practices the same specialty as the defendant. So, in theory, he should be qualified to opine on the subject matter. In theory, he should be able to identify whether the defendant, Dr. A., breached the standard of care and whether such a breach, if identified, caused any injury.

So far, so good.

But many years ago, the defendant doctor (Dr. A) scheduled a consultation with the expert to identify whether he was a candidate for surgery.

And he did have that consultation.

The defendant doctor ultimately chose to have his surgery performed elsewhere.

Still, the expert never terminated the doctor-patient relationship. Generally, after a single consultation, there’d be no reason to formally terminate such a relationship. Regardless, many years passed. And now this same surgeon has reappeared as an expert witness in a medical malpractice case against Dr. A.

Oy.

Is the expert disqualified legally from serving in that capacity?

Probably not.

But…

I believe it is a conflict of interest to serve as a physician’s treating doctor and then serve as an adverse expert witness against his former patient in an unrelated medical malpractice case. A physician has an obligation to advocate for his patient. Here, Dr. A was a patient of the expert’s. Even though the encounter took place years ago, that relationship was never terminated. And now Dr. A’s former physician is stepping up to testify against him.

While the legal system may not have much to say about this, the Board of Medicine may.

There are thousands of physicians who could serve as an expert in the med mal suit. There is no specific reason this expert must play that role. Likely this expert forgot he received protected health information about Dr. A. It’s possible old records were shredded. Or he forgot about the past encounter. Still, if there was a formal doctor-patient relationship in place, and now the expert is acting against his former patient’s interest, it could be an ethical minefield to wear that second hat.

The plaintiff’s attorney should be advised of the expert’s prior role as Dr. A’s physician.

Once the expert’s memory is refreshed, the expert will likely withdraw and move on. That would be the smart move. If the expert stays put, I would not be surprised if a complaint is filed with the Board of Medicine once the dust settles.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation. Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases. Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors. In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders. Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

The Psychological Tyranny of Informed Consent

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

On balance, choice is a good thing. It’s generally better to have some options, than no options, or even a single option. But it comes with a price.

If I go to a fancy restaurant with my wife, my ideal menu is limited to several selections. I don’t need ten pages of choices. I do not want to hear about fifteen specials. I can’t even process 50% of the flavors and spices articulated by the server, much less remember them and weigh them by preference. A shorter menu works for me. If there are a gazillion items, I scan the page, identify the first option that works for me, select it, and then WAIT.

Why wait?

Because my wife not only likes a long extensive menu, she loves it. She mulls over each and every selection, pontificating on the pros and cons of each meal. Weighing them in her cortical spreadsheet. Then, of course, she wants to hear about every special. And I mean EVERY special. Then, the inevitable questions. Finally, is there a way to substitute X for Y? Is that extra or included?

The longer the menu, the lower my blood sugar will dip.

I’m satisfied by a reasonable choice. My wife is satisfied with the optimal choice.

Segueing to informed consent.

On balance, patient-informed consent is a good thing. If a procedure is elective, and the patient is truly educated on the risks, benefits, and options, shouldn’t they be the arbiter of what works for them?

Sure, but the patient will (generally) never have the same fund of knowledge as the doctor. Even if they’ve spent time on the Internet.

So, much of that decision will be tailored by the doctor’s view of the world. And the doctor’s analysis of risk. Yet, all patients are different. Some accept rare risks. Others do not. Who will best know the patient’s risk tolerance? Presumably, the patient. But, if the patient can’t actually visualize the risk, how good will their assessment of risk tolerance actually be? Understanding risk and risk tolerance is often built on a foundation of quicksand.

Let’s go through different examples.

Informed consent for a facelift. The patient has done her homework. She understands the procedure, the cost, post-op recovery, potential complications, and the likelihood of success. She takes her time to think about it. Perhaps she goes to three surgeons and hears the same pitch. In most cases, the surgeons can pat themselves on the back and conclude the patient is informed. She made an informed decision.

What if she develops a permanent facial nerve palsy? It was listed as one of many complications in the fifteen-page document she signed. The patient placed her initials next to that itemized risk. In theory, she was informed. But did she really understand what it would be like to have permanent facial asymmetry – even though there are options for facial reanimation? How can anyone really know?

And that is an elective case, where most patients do well, and their expectations are met. Those are the easy cases vis a vis informed consent.

Next up. A 90-year-old patient on chemotherapy develops a low platelet count and intracerebral bleed. She’s unconscious. And guess what? There’s no advanced health directive. She’s transported by EMT and arrives in the ER. The ER physician meets the daughter. “Do you want us to intubate Mom? If we don’t, she’ll die. I need your consent. And you have to decide now.”

Some daughters will say yes. Some will say no. They will be told to imagine what Mom would want. The conversation will continue “she’s on chemotherapy for a condition that cannot be cured. She has an intracerebral hematoma, so even if Mom is intubated, the clot will need attention. She may need surgery. Even with surgery, she may never regain consciousness. And if she does open her eyes, she may never walk or talk again.  But she may. What do you want to do? I need an answer. Now.”

How does any family member process that? They do their best. And the decisions they make are generally reasonable. But the family member may second guess their decision to the end of time.

“Did they really do what was best for Mom? Did I just sign Mom’s death warrant? Did I give Mom the gift of a comfortable and humane passing? I wish Mom had signed an advanced directive. But she would have appointed me as her healthcare power of attorney. Not sure much would have been different. How do I know I made the right choice?”

And then what about even more arcane scenarios?

Imagine a car hitting a pedestrian. It throws him in the air, and he breaks every bone in his body. He’s young and healthy and starts to recover. But he has a brainstem injury. Will he regain consciousness? Will he follow commands? Hard to say. Two weeks post-injury, a state of art rehabilitation facility has a bed available. It’s 6 hours away by car. These beds are like gold. Rare and valuable. If a spot opened up, you’d want it.

Here, the patient’s wife has to make decisions. All decisions. She’s become the de facto healthcare power of attorney. Here’s the latest demand for a timely decision. Transfer by jet or by ground ambulance. By air, the trip will take 1 hour. The patient still has to get from the hospital to the airport, and then from the next airport to the rehab center. By ground, it’s 6 hours, door to door. By air, the trip should be smooth. By ground, there will be potholes. It will not be a comfortable ride. If there’s a medical problem in the air, the plane will need to get to the ground ASAP. Perhaps it will be at the intended destination. Once you land, you might need to divert to an acute care facility. If you go by land, an in-transit problem could be handled by any number of facilities along the way.

And cost. Since it’s considered an elective transfer, health insurance does not cover the trip. The owner of the car which hit the pedestrian has a generous insurance policy. There’s going to be a pile of cash available to cover this patient’s needs. But it is still a finite amount of cash. Jet transport costs more than ground transport. Potentially by several hundred thousand dollars. The financial choice is whether money should be spent on the less expensive versus costlier mode of transfer or should it be optimized for future needs. How can anyone know the answer to this? The patient’s wife wants to make the best decision for her husband. She also doesn’t want to drain the bank if the incremental benefit is minimal. And the clock is ticking to make a decision.

So, while choice is good, is informed consent real? Is it an illusion? Perhaps it is the best we can do.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

Deconstructing What Texas Supreme Court Actually Said About Abortion

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Abortion is a lightning rod issue. It has been that way since Roe versus Wade was decided. It has been that way since Dobbs versus Jackson overturned Roe versus Wade. State legislatures are now able to codify their standards for what is and is not permissible.

What is the current law?

In 2021, Texas passed the heartbeat rule.

The Texas abortion law prohibits physicians from performing abortions once a fetal heartbeat is detected. The Texas Heartbeat Bill became state law with a trigger in place that subjected it to a Supreme Court ruling which has now effectively enabled it.

Doctors face criminal prosecution for abortions in Texas after a fetal heartbeat is detected (generally 6 weeks). The penalties can be onerous. Physicians who perform abortions in violation of the law can face life in prison.

More recently:

A new affirmative defense was created that applies to the prosecution of abortions. HB 3058 creates an affirmative defense for doctors and health care who perform an abortion in two scenarios:

1. An ectopic pregnancy (which is when a fertilized egg implants and grows outside the main cavity of the uterus); and

2. A premature rupture of the amniotic membrane in a pre-viable embryo (in other words, the mother’s water broke before the embryo was viable).

To prove the affirmative defense, the defendant must show that he or she exercised reasonable medical judgment in providing medical treatment for those complications. Keep in mind that as an affirmative defense, it is one that must generally be raised in court. In other words, it may not prevent an arrest and prosecution; if proven it would mean that criminal responsibility should not attach. The new law provides the same defense may be raised in a hearing with the Texas Medical Board.

Recently, news broke of a woman in Texas who sought a court order to allow her to terminate her pregnancy (post-heartbeat-detection). The lower court ruled in her favor. The Texas Attorney General appealed to the Texas Supreme Court. That Court put a hold on the lower court ruling to give it time to opine. In the meantime, the woman, Kate Cox, supposedly went out of state to have the procedure done.

On December 11th, the Texas Supreme Court published its opinion. It’s only 7 pages, so it’s a short read.

First, it recapitulated the facts which triggered the legal case.

Kate Cox and her husband Justin are the parents of two children. Ms. Cox is about twenty weeks pregnant with a third child—one who has received a tragic diagnosis. The Coxes and their doctor sue to prevent the enforcement of Texas laws that generally prohibit abortion. These laws reflect the policy choice that the Legislature has made, and the courts must respect that choice. Part of the Legislature’s choice is to permit a significant exception to the general prohibition against abortion. And it has delegated to the medical—rather than the legal—profession the decision about when a woman’s medical circumstances warrant this exception. The law allows an abortion when:

in the exercise of reasonable medical judgment, the pregnant female . . . has a life-threatening physical condition aggravated by, caused by, or arising from a pregnancy that places the female at risk of death or poses a serious risk of substantial impairment of a major bodily function unless the abortion is performed or induced. TEX. HEALTH & SAFETY CODE § 170A.002(b)(2).

The Court continued that courts don’t make this decision. Doctors do. They use reasonable medical judgment, an objective standard. The law defines “reasonable medical judgment” as “a medical judgment made by a reasonably prudent physician, knowledgeable about a case and the treatment possibilities for the medical conditions involved.” TEX. HEALTH & SAFETY CODE § 170A.001(4). In this case, the patient’s doctor supported the case with a “good faith belief” that the existing medical exception was relevant. Good faith belief is a subjective standard. Reasonable medical judgment is an objective standard. They are not the same.

Only a doctor can exercise “reasonable medical judgment” to decide whether a pregnant woman “has a life-threatening physical condition,” making an abortion necessary to save her life or to save her from “a serious risk of substantial impairment of a major bodily function.” If a doctor, using her “reasonable medical judgment,” decides that a pregnant woman has such a condition, then the exception applies, and Texas law does not prohibit the abortion. In this case, the pleadings state that Ms. Cox’s doctor—Dr. Damla Karsan—believes Ms. Cox qualifies for an abortion based on the medical-necessity exception. But when she sued seeking a court’s pre-authorization, Dr. Karsan did not assert that Ms. Cox has a “life-threatening physical condition” or that, in Dr. Karsan’s reasonable medical judgment, an abortion is necessary because Ms. Cox has the type of condition the exception requires. No one disputes that Ms. Cox’s pregnancy has been extremely complicated. Any parents would be devastated to learn of their unborn child’s trisomy 18 diagnosis. Some difficulties in pregnancy, however, even serious ones, do not pose the heightened risks to the mother the exception encompasses. The exception requires a doctor to decide whether Ms. Cox’s difficulties pose such risks. Dr. Karsan asked a court to pre-authorize the abortion yet she could not, or at least did not, attest to the court that Ms. Cox’s condition poses the risks the exception requires. Despite this, the trial court ruled that a prospective abortion would “fall within the medical exception” to Texas’s abortion laws. Based solely on the verified pleading, it issued an order restraining the Attorney General from enforcing the abortion laws against Dr. Karsan and others related to the case. The State seeks relief from the trial court’s order.

A woman who meets the medical-necessity exception need not seek a court order to obtain an abortion. Under the law, it is a doctor who must decide that a woman is suffering from a life-threatening condition during a pregnancy, raising the necessity for an abortion to save her life or to prevent impairment of a major bodily function. The law leaves to physicians—not judges—both the discretion and the responsibility to exercise their reasonable medical judgment, given the unique facts and circumstances of each patient.

Though the statute affords physicians discretion, it requires more than a doctor’s mere subjective belief. By requiring the doctor to exercise “reasonable medical judgment,” the Legislature determined that the medical judgment involved must meet an objective standard. Dr. Karsan asserted that she has a “good faith belief” that Ms. Cox meets the exception’s requirements. Certainly, a doctor cannot exercise “reasonable medical judgment” if she does not hold her judgment in good faith. But the statute requires that judgment be a “reasonable medical” judgment, and Dr. Karsan has not asserted that her “good faith belief” about Ms. Cox’s condition meets that standard. Judges do not have the authority to expand the statutory exception to reach abortions that do not fall within its text under the guise of interpreting it. The trial court erred in applying a different, lower standard instead of requiring reasonable medical judgment.

Though courts may not expand the statute beyond the Legislature’s remit, limiting a physician’s judgment by construing the exception more narrowly than the statute provides would likewise be error. For example, the statute does not require “imminence” or, as Ms. Cox’s lawyer characterized the State’s position, that a patient be “about to die before a doctor can rely on the exception.” The exception does not hold a doctor to medical certainty, nor does it cover only adverse results that will happen immediately absent an abortion, nor does it ask the doctor to wait until the mother is within an inch of death or her bodily impairment is fully manifest or practically irreversible. The exception does not mandate that a doctor in a true emergency await consultation with other doctors who may not be available. Rather, the exception is predicated on a doctor’s acting within the zone of reasonable medical judgment, which is what doctors do every day. An exercise of reasonable medical judgment does not mean that every doctor would reach the same conclusion.

A pregnant woman does not need a court order to have a lifesaving abortion in Texas. Our ruling today does not block a life-saving abortion in this very case if a physician determines that one is needed under the appropriate legal standard, using reasonable medical judgment. If Ms. Cox’s circumstances are, or have become, those that satisfy the statutory exception, no court order is needed. Nothing in this opinion prevents a physician from acting if, in that physician’s reasonable medical judgment, she determines that Ms. Cox has a “life threatening physical condition” that places her “at risk of death” or “poses a serious risk of substantial impairment of a major bodily function unless the abortion is performed or induced.”

The Court then closed by stating the Texas Medical Board is empowered to provide guidance related “to any confusion that currently prevails.” The Court seemed to be asking the Texas Medical Board to pre-emptively answer these questions as doctors.

“Each of the three branches of government has a distinct role, and while the judiciary cannot compel executive branch entities to do their part, it is obvious that the legal process works more smoothly when they do.”

“The Board could assess various hypothetical circumstances, provide best practices, identify red lines, and the like. It has provided such needed guidance in other contexts, such as its COVID-19, Guidance & Frequently Asked Questions (FAQs), available at https://www.tmb.state.tx.us/page/coronavirus. And if the Board does provide guidance, it can request an opinion from the Attorney General, who has substantial civil-enforcement authority, regarding the legal effect of physicians’ compliance with the Board’s guidance. See TEX. GOV’T CODE § 402.042(b)(5).”

Given the steep penalties, it is understandable why physicians would want guidance and support in defining what is and is not allowed in Texas. Will such a task force be convened by the Texas Medical Board with recommendations published soon? I would not hold my breath.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

100,000 Reasons Not to Purchase Fake Reviews

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

We published a piece in 2021 about doctors who purchased fake online reviews from individuals in Bangladesh. Kathryn Dean was able to connect the dots between numerous businesses across the country who were reviewed by the same people.

Ms. Dean connect[ed] the dots between reviewers who posted reviews about a mortgage company in California, a dog walker in New York, a motel in New Zealand, a restaurant in Florida, AND an SEO company. Oh, and other “reviewers” coincidentally visited the same businesses and posted reviews. Imagine the odds. And physicians [we]re participating.

Fast forward to a press release from the NY Attorney General’s Office in October 2023.

Attorney General James Secures $100,000 from Manhattan Doctor Who Manipulated Online Reviews. Dr. Mark Mohrmann and His Wife Suppressed Negative Reviews and Obtained Fake Positive Reviews for His Orthopedic Practice.

And a parallel piece in the NY Times. Fake Reviews are Rampant Online. Can a Crackdown End Them?

The NY Attorney General’s Office published:

An investigation by the Office of the Attorney General (OAG) into Dr. Mark Mohrmann and his practice, Highline Orthopedics, found that he and his wife worked together to suppress negative reviews and artificially inflate positive reviews of his practice on numerous websites, including ZocDoc, Google, Yelp, Healthgrades, Vitals, Md.com, RateMds.com, and the Better Business Bureau. Fake online reviews are deceptive and a violation of New York’s business laws. As a result of today’s agreement, Dr. Mohrmann and his wife are required to continue to take down all of the fake positive reviews online and Dr. Mohrmann must pay $100,000 in penalties.

The settlement agreement went into detail. Excerpts are below:

Between 2017 and 2021, with assistance from Wife, staff, paid contractors, and others, Respondents procured hundreds of fake reviews, employing several different tactics.

One tactic was to ask friends, family, and employees to leave positive reviews for him on ZocDoc, Google, Yelp, and Healthgrades, regardless of whether they were patients of Respondents.

This method was particularly important for Physician in manipulating his ZocDoc profile because only registered ZocDoc users are able to post reviews.

For example, following the negative ZocDoc review described above in paragraph 8 above, Physician instructed Wife to post a positive ZocDoc review using her maiden name, noting that it would “push down the bad review.”

Wife also procured fraudulent positive reviews from contractors who advertised review-related services on platforms such as Fiverr.com (“Fiverr”) and Upwork.com (“Upwork”).

From 2017–2019, Wife, with Respondents’ knowledge, engaged several different contractors through Fiverr and Upwork to post fake positive reviews for Respondents. Respondents determined when they needed new positive reviews and, whenever the time came, directed Wife to procure them. Wife engaged in the day-to-day operations of finding, hiring, and directing the contractors, and Respondents paid the contractors.

From September 2017 – September 2019, Respondents spent $4,000-$5,000 on procuring fake reviews.

In 2019, Physician became estranged from Wife and started communicating directly with the one of the contractors to request removal of negative reviews.

As a result of Respondents’ efforts to manipulate the reviews on the platforms described above, patients searching for orthopedic treatment were misled by ratings and reviews on ZocDoc, Google, Yelp, Healthgrades, Vitals, Md.com, RateMds.com, and the Better Business Bureau, and Adviise that did not accurately reflect the aggregate experiences of patients who had been treated by Physician.

Instead, patients were misled by fraudulent positive reviews that had no bearing on the level of service and care provided by Respondents and were disappointed when their experience with Respondents did not reflect the type of service and care that had been described in the fraudulent reviews.

Respondents’ conduct denied such patients the opportunity to evaluate them based on a complete and accurate assessment of other patients’ experiences and, instead, enticed them to book appointments with manipulated online profiles.

New York General Business Law (“GBL”) Article 22-A prohibits deceptive acts or practices in the conduct of any business, trade or commerce in this State. GBL § 349.

GBL Article 22-A also prohibits false advertising in the conduct of any business, trade or commerce or in the furnishing of any service in this State. GBL § 350.

New York Executive Law § 63(12) prohibits persons or business entities from engaging in repeated fraudulent or illegal acts or otherwise demonstrating persistent fraud or illegality in the carrying on, conducting, or transaction of business.

The OAG finds that the practices described above constitute repeated violations of GBL §§ 349 and 350 and New York Executive Law § 63(12).

Dr. Morhmann and his practice agreed to pay the Attorney General’s Office $100k, work to remove the purchased reviews, and not engage in similar practices going forward. He denied any wrongdoing.

Back to the NY Times article:

In an emailed statement relayed through his lawyer, Dr. Mohrmann said that “health care professionals focus on patient care and are sometimes not aware of what actions are taken by firms hired to manage online reputation or search engine optimization.” The New York attorney general’s office said that Dr. Mohrmann had “asked friends, family and employees to leave positive, five-star reviews” and that his wife had written some of the reviews.

Dr. Mohrmann’s lawyer said they were “working closely with the New York attorney general’s office and others to eliminate inauthentic reviews.”

An analysis by the Transparency Company found that half the reviews on Dr. Mohrmann’s Google Maps profile are “highly suspicious,” with many accounts connected to India, Vietnam and Britain. Dr. Mohrmann retains a rating of 4.5 on Google Maps, compared with just 2.5 stars on Yelp. (The latest Google review identified as suspicious was published one year ago.)

And recently the Federal Trade Commission proposed new rules for banning fake reviews.

Finally, it believes that targeted authority for the FTC to impose financial penalties on bad actors can be an element of a comprehensive effort to improve the consumer information ecosystem, but that any provision that authorizes the assessment of a financial penalty must be appropriately targeted in both design and enforcement at those who knowingly engage in clearly deceptive and fraudulent practices.

So, the FTC can and will dole out fines and penalties.

And Boards of Medicine can take action against licensees for false advertising and unprofessional behavior.

What’s the take home message? Make it easy to capture patient feedback. Most practices are full of happy patients. If you didn’t have happy patients, your business would dry up. They’re there. Make sure their messages appear online. And don’t purchase reviews from people you’ve never seen, particularly those on other continents.

There are probably other take home messages. I can think of 100,000 of them.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.