by Medical Justice | Aug 19, 2020 | Reputation Management
So – is it against the law to pay patients for online reviews? The short answer… Yes. The more nuanced longer version… Giving anything of value for reviews without disclosing the gift can be considered false and deceptive advertising by the Federal...
by Medical Justice | Aug 1, 2020 | Reputation Management
First, a brief but necessary introduction: Negative patient reviews are a fact of life. You can’t avoid them, and you shouldn’t ignore them. Instead, deal with them by leveraging the techniques you’ve honed as a physician – diagnose the problem, synthesize a cure,...
by Medical Justice | Aug 1, 2020 | Reputation Management
Elite Dental Associates, a Dallas dental practice, just wrote a check for $10,000 to the Office of Civil Rights (OCR) for Dept. Health and Human Services. The reason. A HIPAA violation. What “egregious” act did the practice commit? Responding to negative reviews on...
by Medical Justice | Aug 1, 2020 | Reputation Management
Responding to Patient Reviews: 5 More Golden Rules Physicians Should Follow In February, we published two articles related to patient reviews. One piece was published online. The second was made available for download. Both remain available, and we encourage our...
by Medical Justice | Jul 2, 2020 | Reputation Management
In the past, reputation management meant doing your job well and avoiding controversies. Take care of your patients. Participate in your community. Don’t kick puppies. Then the internet emerged, and the public received the power to praise and condemn doctors online...
by Medical Justice | Jan 20, 2020 | Reputation Management
Michael Arnstein ran a gemstone and jewelry business in Manhattan. He was irked by a number of negative online reviews. So, what did he do? He fired up Photoshop. Between 2014 and 2017, Arnstein forged over ten court orders that he submitted to Google to de-index...
