How to Say ‘No’ to a Patient Without Inciting WWIII
Physicians sometimes have to say no to patient requests. Often, the “No” with an explanation suffices. The patient gets it. They understand. They’re not angry. In fact, they may be appreciative. But not always. Sometimes “No” is followed by denial, anger, bargaining, depression, etc. Sound familiar? How one says “No” matters as much as what … Read more