Sometimes the little things matter just as much as the big ones. They can create downstream problems that were never anticipated.
We recently heard from a surgeon in Ohio. He was performing an office-based procedure. An employee was looking for the doctor. She quickly opened the door to the room where the surgeon was working. In a high-decibel, shrill voice she said something like “There you are!”
The surgeon was not expecting the intrusion of the cacophony. His hand moved. An extra unintended snip. Now this outcome will require additional treatment / repair.
The first webinar I presented from my office, I was ten minutes into the discussion when someone barged into my office. An unexpected interruption. Now I put a sign on the door before any webinar putting everyone on notice that quiet is the order of the day.
At a later webinar, I was in a heated discussion with a co-presenter. My phone went off. Multiple times. It was spam marketing. Yes, it was a distraction for me. Even more of a distraction for the people listening. Now I turn my phone off before getting started.
None of these details are earth shattering. They require no effort. But, we don’t think about them unless and until something bad happens. Or unless someone else tells us to think about X, Y, or Z.
So, help out your colleagues. Please give us some pearls of wisdom in your routines. Pearls that are obvious in retrospect. But pearls we really don’t think about until something hits the fan.
What do you think?
About the Author
Jeffrey Segal, MD, JD
Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.
Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.
If you have a medico-legal question, write to Medical Justice at firstname.lastname@example.org.