Who Answers the Phone at Your Medical Office Matters—A Lot
Hell hath no fury like a dental patient scorned. One recent news flash: A woman in Lincoln County accused of slashing tires on 18 vehicles outside a dentist’s office has been arrested and charged, Lincolnton Police confirmed with Queen City News on Tuesday. Officers responded … Read more
HCR: A Silver Lining Is Still Only Found in a Storm
Though it’s a small part of the population, it’s also about the most vulnerable portion, in that rescissions don’t generally happen to people in a group plan. They are performed on individual plans, the people who pay the most and can least afford to lose the coverage OR fight back.
Cutting Your Losses. Staged Procedures and Patients from Hell.
Not all patients love you. Or some love you today; not so much tomorrow. In most elective situations, you do not have to accept an ogre into your practice. There are exceptions to that rule. For example, if you are on the call schedule and … Read more
Medical Justice Offers Free Memberships For New Doctors
Medical Justice Offers Free Memberships For New Doctors
Online Reputation Management for Doctors: A Prescription for Success Online and Off
In the past, reputation management meant doing your job well and avoiding controversies. Take care of your patients. Participate in your community. Don’t kick puppies. Then the internet emerged, and the public received the power to praise and condemn doctors online anonymously. Many doctors perceive … Read more
To Mask or Not to Mask. That is the Question.
For decades, surgeons have performed elaborate rituals to minimize risk of infection to patients. We wash our hands. Don gloves and gowns. Cover our hair. Avoid reaching over our heads or below our waist (except to adjust the light – yes, I know, the rituals … Read more
Notes from a Plaintiff’s Attorney: Avoiding Liability in “Casual Care”
By Dr. JD, a plaintiff’s attorney, practicing in the Northeast We continue our series of articles penned by one attorney, an MD, JD, giving you a view of the world through a malpractice plaintiff attorney’s eyes. This attorney is a seasoned veteran. The series includes … Read more
How to Overcome an Attorney Out for Blood
The Challenge: An unhappy ex-patient (who happens to be an attorney) threatened legal action against a surgeon. This ex-patient attempted to coerce other patients into posting inciting reviews on Yelp. The review not only promised legal action but solicited others to participate. The Remedy: Due … Read more
Zero to Hero
The Challenge: Ever see those employment listings for an entry-level position that requires “2 years of experience?” How can you get a job that requires experience when you don’t have any? What about qualifying for a home or auto loan with little to no credit … Read more
When Strangers Use Your Images Without Permission
The Challenge: A client (an OBGYN) recently married and published photographs of the event on Facebook. In the months following the publication of these photographs, an image of the event was used in a blog without the client’s permission. The story, published by GeekyCamel.com, focuses … Read more
How to ID Fake Reviews – and Remove Them
The Challenge: A client (an aesthetic surgeon) received a negative review from a “person” calling herself “Natalie Guzman.” Guzman accused our client of charging an unreasonable amount of money for a facelift. The negative review was published on our client’s Google business listing. Our client … Read more
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Healthcare Reform HIPAA & Patient Privacy Legal Medical Malpractice News/Announcements Patient Safety Reputation Management Risk Management
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