Patient Conflict Management Strategies: Appeasing the Patient from Hell
A medical practice is no battleground. But sometimes it feels like one. Patient conflict is one of the many occupational hazards of practicing medicine. It is critical doctors and nurses (and all staff) understand how to de-escalate patient conflict before there is a bad outcome. And “bad outcome” is a big umbrella. You want to prevent acts of violence, obviously, but hostile patients, left unchecked, can make … Read more