Patient Feedback: A Goldmine for Improving Your Practice – in 4 Steps

If you’ve read our content before, you know we consider patient reviews powerful marketing tools. But patient reviews have other applications as well – they offer physicians and their staff an opportunity to examine themselves from the public’s perspective. That perspective is made possible by patient feedback. If they are willing, doctors can use patient … Read more

A Century of Brutal Call Schedules. The Libby Zion Case. And Cocaine. 3 Converging Stories.

Many things in medicine are the way they are because “that’s they way they have always been.” Customs propagate from generation to generation without deep analysis. A long-held assumption in medicine is that young physicians in training need exposure to as many cases as possible to acquire adequate skills. There is a limited population of … Read more

Close up of gavel in court room

Father Banned From Delivery Room: Citing Privacy Concerns

A New Jersey judge ruled that pregnant women are entitled to strong privacy protections. If they want the father banned from the delivery room, so be it. The judge wrote: “Any interest a father has before the child’s birth is subordinate to the mother’s interests,”…. “Even when there is no doubt that a father has … Read more

Physicians and Gallows Humor. Is It Unprofessional?

Comedy is when you fall through an open manhole.  Tragedy is when I fall through an open manhole.  It’s an old joke and a helpful segue to understanding dark humor in the medical community. Physicians see a lot of desperate and hopeless situations. We have to deliver bad news. Sometimes frequently.  Gallows humor is defined as grim and ironic humor in a desperate and … Read more

Defeating Internet Defamation: How Doctors Crush Lies Online

  Platforms like Google, Healthgrades, Vitals, and Yelp present the public with information. Information about their health, information about their potential physicians, and information about their local healthcare systems. These platforms exist to educate the public. Overall, they succeed.   Unfortunately, their popularity has increased the frequency physicians and dentists are defamed online. As is the … Read more

New Patient Comes in For Dental Exam. Surprise. He’s 450 Pounds. Is Americans with Disabilities Act Triggered?

We received a call from a dentist in the Midwest. A week earlier someone called for an appointment. He wanted a run of the mill check-up. First available appointment was Friday at 4PM. Just before closing. In the waiting room, the patient appeared morbidly obese. It was impossible to estimate accurately. But, the receptionist assumed … Read more

FDA and Drugs Used in Executing the Death Penalty

The FDA regulates drugs and devices to make sure they are safe and effective for their intended use. Its regulatory authority to achieve that goal is broad.  For years, the FDA took the position that it did not have authority to regulate drugs used for executions – or in the alternative – it had discretion to avoid … Read more

Man Bites Dog

If a dog bites a man, that is not newsworthy. When a man bites a dog, it makes news. A patient sues a doctor. Not newsworthy. Doctor sues a patient. That’s a headline. Dr. Leonard Hochstein, star of the reality TV series “The Real Housewives of Miami” is suing two patients, Nicole George and Kristen … Read more

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