Do You Need a Patient’s HIPAA Authorization to Respond to a Credit Card Chargeback?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

It’s Friday afternoon. You receive a letter from an attorney. His new client obtained a blood test from your office. This now-former patient initiated a chargeback. He wanted his money back.

But, wait, you performed the test. You have the evidence.

The credit card company wants your side of the story. If you remain silent, it will consummate the chargeback. Then, the patient will have received the service for no cost.

Doesn’t seem fair.

So, you send the credit card company a brief note stating the patient authorized receiving this test and paid the $450 with his Visa card. Please see Exhibit A authorizing the payment. Also, please see Exhibit showing the results of that test.

The credit card company is satisfied you honored your end of the bargain. No refund is tendered.

Now for the attorney.

He writes that “you violated HIPPA.” And he wants $100k to settle this dispute.

Three problems with his line of reasoning.

First, HIPAA is not spelled “HIPPA.” It’s hard to take the attorney seriously if he cannot spell the acronym correctly. HIPAA is short for the Health Insurance Portability and Accountability Act.

Next, HIPAA does not provide an aggrieved party with a private right of action. They can’t collect a check from you. They can file a complaint from the Office of Civil Rights (OCR) for Health and Human Services. And OCR may even fine you. But that does not equate to this patient being paid off.

Finally, you do not need the patient’s advanced signed authorization in certain circumstances. Resolving a financial dispute is one such circumstance. Under the Treatment, Payment, and Operations exception for HIPAA (45 CFR 164.506), a covered entity may, without the individual’s authorization: disclose protected health information for some payment activities. “Payment encompasses the various activities of health care providers to obtain payment or be reimbursed for their services and of a health plan to obtain premiums, to fulfill their coverage responsibilities and provide benefits under the plan, and to obtain or provide reimbursement for the provision of health care.” 

This includes:

    • Determining eligibility or coverage under a plan and adjudicating claims;
    • Billing and collection activities

Payment includes activities undertaken to reimburse healthcare providers for treatment provided to individuals.

“Claims management” also includes auditing payments, investigating and resolving payment disputes, and responding to customer inquiries regarding payments.

The main caveat is to disclose the minimum protected health information necessary to adjudicate the dispute. In this example, sending the bare minimum makes sense. The bare minimum means the credit card slip that the patient authorized the blood test. Next, it includes the documentation the lab test was performed on a specific date and the result was X. You did what you said you were going to do.

Minimum protected health information necessary to resolve a financial dispute does not include sending irrelevant information. So, in the example above, there’s no reason to send the entire chart. This is even more important if the chart includes sensitive information such as history of a sexually transmitted disease, psychiatric disorder, history of substance abuse, and so on.

Now for the tricky part.

Individuals have the right to request restrictions on how a covered entity will use and disclose protected health information about them for treatment, payment, and health care operations. A covered entity is not required to agree to an individual’s request for a restriction but is bound by any restrictions to which it agrees. See 45 CFR 164.522(a). 

If a patient demands, upfront, as a condition of using his/her credit card that you agree not to disclose anything to the credit card company other than the date and amount of transaction, you are bound to honor your word. So, if this patient later files a chargeback, you cannot deliver the test result to the credit card company to demonstrate that you actually performed the test. In this example, you’d be screwed.

But this is Talmudic sophistry. If such a patient makes an upfront demand, just politely say no. You have to reserve your right to adjudicate a dispute. If the patient draws a line in the sand, politely show him or her the door. Such behavior is likely an ominous red flag for future mischief.

Some offices include in their patient intake forms that the patient gives advance authorization to disclose protected health information to resolve a credit card dispute. Is this helpful? Not sure. A patient can always revoke their signed HIPAA authorization. Will such a patient be aware they can revoke their previously signed authorization? Probably not. But if they do, it creates an unnecessary hiccup. It’s easier to just rely on the payment exception afforded under HIPAA.

In sum, there are some reasonable exceptions to HIPAA requirements for receiving a patient’s advanced signed authorization to disclose protected health information. Addressing a chargeback is one of them.

What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

State Privacy Law as Rationale Used to Reprimand Physician Over Media Attention in Rape Case

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

 

The US has been abuzz in activity since the Supreme Court overturned Roe versus Wade in its Dobbs versus Jackson Women’s Health Organization decision. What was previously legal in all states soon became illegal in some states.

What’s the law in Ohio?

On April 11, 2019, Ohio Governor Mike DeWine signed the Human Rights and Heartbeat Protection Act, which bans abortion in Ohio after any embryonic cardiac activity is detected. On June 24, 2022, after the Supreme Court of the United States overturned Roe v. Wade, judge Michael R. Barrett lifted a preliminary injunction that had blocked state officials from enforcing the law against certain abortion providers, allowing the Human Rights and Heartbeat Protection Act to take full effect. The law of Ohio imposes felony criminal liability on anyone who performs or aids or abets an abortion after embryonic cardiac activity can be detected.

At the time of this posting, these restrictions were being litigated creating uncertainty for both doctors and patients.

Ohio’s Attorney general explained there are three exemptions to the state’s heartbeat act.

      • Cases of ectopic pregnancy
      • Cases that would cause death of the mother
      • Cases that cause a serious risk of substantial, irreversible impairment to a major bodily function of the mother

Which brings us to the case of a ten-year-old girl.

An Ohio family learned their ten-year-old daughter was pregnant, allegedly by rape. The family took their daughter to Indiana, where abortion was legal. She saw Dr. Caitlin Bernard, an ob-gyn employed by Indiana University Health.

This turned into a media story.

Indiana’s Attorney General called for an investigation into Bernard.

The Republican Indiana attorney general claimed that Bernard had a history of failing to follow state reporting requirements for abortion providers.

Then Indiana health officials released a document indicating she had, in fact, reported providing a medication abortion for a 10-year-old rape victim in the days after the Dobbs decision allowed Ohio’s abortion ban to take effect.

Attorney General Todd Rokita ultimately filed a complaint with the state Medical Licensing Board, accusing her of failing to report the girl’s sexual assault to Indiana officials and of violating patient privacy laws with her public comments.

Early in the media uproar, it was alleged the rape was a fabrication. But on July 10, 2022, an Ohio man was charged in the rape.

Gerson Fuentes, 27, whose last known address was an apartment in Columbus, Ohio, was arrested after police say he admitted to raping the child on at least two occasions. He’s since been charged with rape and [was] being held on a $2 million bond.

An internal investigation at Indiana University Health concluded that Dr. Bernard had not violated any privacy laws.

On May 25th, The Indiana Medical Board held a hearing which lasted fifteen hours.

What happened?

A majority of board members found that she had violated privacy laws by speaking about the case and voted to fine her $3,000 in addition to the reprimand. Dr. Bernard was exonerated for other allegations Dr. Bernard failed to appropriately report the rape to authorities. And the Board decided against more onerous penalties, such as suspension or license revocation. The Board concluded Dr. Bernard was fit to practice.

Dr. Bernard argued she did not disclose protected health information. The public never learned the patient’s name. And supposedly the public still does not know the name of the patient. But members of the Board concluded the details Dr. Bernard did provide to the media qualified as identifying information – the patient’s age, her rape, her home state, and her abortion. And the name of the rapist was eventually unmasked.

This case does little to clarify what characterizes unauthorized disclosure of protected health information. Given how ubiquitous our mobile phones are and how GPS is turned on by default, there are probably some in tech companies or their vendors who can reconstruct your identity by your location – such as whether you’ve been in a doctor’s office. Does a physician have to turn their office into a Faraday cage to comply with HIPAA?

The simplest workaround to Dr. Bernard’s Board complaint would have been to obtain the parents’ authorization to disclose some details about the case, limited to the bare minimum.

I have no idea what Dr. Bernard’s legal fees were to defend this case. And almost no Board hearing lasts fifteen hours.

I doubt this will be the last Board case on such topics. What do you think?

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

 

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

Getting PROPER Authorization to Use a Patient’s Photos on Your Web Site

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Before and after photos are the lifeblood of an aesthetic surgeon’s marketing plan.

Nothing is as effective as a full library of high-quality before-and-after pictures. Particularly those showing substantive change. And a natural look.

These photos are considered “protected health information” governed by HIPAA and state privacy laws.

You need the patient’s authorization to post these photos. And such authorization needs to be more than one sentence that says something like “I give consent to Dr. Segal to use before-and-after photos for medical records, educational purposes, and marketing.”

To comply with HIPAA, several ingredients are needed:

What type of photos will be used? What body parts? Everything? Non-intimate body parts? Face, which is identifiable? Breasts, which are theoretically not identifiable? What if the patient’s breasts have unique tattoos or freckling patterns? (Yes, those have served as legal arguments by plaintiff’s attorneys noting their clients were “outed” even though the surgeon promised no one would learn the identity). So, be specific. The more specific the description of the photos, the better defense you will have should the authorization be questioned.

Next, the document needs a time frame for when the authorization will be in force. It can be “forever.” But it needs to be spelled out.

For example:

“Dr. Segal need not approach me again for authorization to use these photos, videos, and/or digital images unless the usage differs from that listed above and this authorization will remain in place indefinitely unless I ask Dr. Segal to terminate use of these photos, videos and/or digital images, in writing and communicated to Dr. Segal.”

Next, there is a statement that HIPAA requires for authorizations:

Note that once photos, videos, and/or digital images are used for any of the authorized purposes above, that information may no longer be protected by HIPAA.

Duh.

Once something is on the Internet, it will likely stay on the Internet somewhere forever.

Next, one cannot make signing such an authorization conditional on treatment:

“Providing authorization is entirely voluntary and will not affect our commitment to treatment by our practice.”

Patients are free to revoke their authorization at any time, for any reason, or no reason at all. They just need to communicate that, typically in writing, to the practice. Once a patient asks to take their photos down, just do it. Informing patients of their right to revoke their authorization was addressed above:

“…this authorization will remain in place indefinitely unless I ask Dr. Segal to terminate use of these photos, videos, and/or digital images, in writing and communicated to Dr. Segal.”

Finally, patients should sign off on where their pictures will be used.

        •  Medical purposes related to case
        •  Scientific purposes, including seminars and medical articles
        •  Digital or printed materials for patients to view in the office(s)
        •  Digital or printed materials to be included in our practice’s newsletter to be sent to current or prospective patients
        •  Digital images to be included in our practice website
        •  Digital images to be uploaded to the broader Internet to be viewed by the public

The more specific the authorization, the more defensible the authorization, assuming the patient later expresses shock and dismay that you did precisely what they agreed to.

One additional process issue. I do not believe it is smart practice to have the patient agree to post their before-and-after pictures at the patient intake. At that early stage, you have not developed a substantive doctor-patient relationship. The patient likely just signed a gazillion documents. They could later argue they didn’t know what they were signing. Plus, there are plenty of patients who would freak out if they knew you planned to post their before and after pictures online without any discussion.

In sum, authorization to use before and after photos need to be a formal document. Having a well-crafted authorization form protects you. You want to have it in place before there’s a problem. As they say about parachutes. If you don’t have a parachute when you need it, you’ll never need one again.

What do you think? And let us know if you are interested in receiving a copy of our model Photo Authorization Template.

Medical Justice provides free consultations to doctors facing medico-legal obstacles. We have solutions for doctor-patient conflicts, unwarranted demands for refunds, online defamation (patient review mischief), meritless litigation, and a gazillion other issues. We also provide counsel specific to COVID-19. If you are navigating a medico-legal obstacle, visit our booking page to schedule a free consultation – or use the tool shared below.

"Can Medical Justice solve my problem?" Click here to review recent consultations...

We’ve been protecting doctors from medico-legal threats since 2001. We’ve seen it all. Here’s a sample of typical recent consultation discussions…

  • Former employee stole patient list. Now a competitor…
  • Patient suing doctor in small claims court…
  • Just received board complaint…
  • Allegations of sexual harassment by employee…
  • Patient filed police complaint doctor inappropriately touched her…
  • DEA showed up to my office…
  • Patient “extorting” me. “Pay me or I’ll slam you online.”
  • My carrier wants me to settle. My case is fully defensible…
  • My patient is demanding an unwarranted refund…
  • How do I safely terminate doctor-patient relationship?
  • How to avoid reporting to Data Bank…
  • I want my day in court. But don’t want to risk my nest egg…
  • Hospital wants to fire me…
  • Sham peer review inappropriately limiting privileges…
  • Can I safely use stem cells in my practice?
  • Patient’s results are not what was expected…
  • Just received request for medical records from an attorney…
  • Just received notice of intent to sue…
  • Just received summons for meritless case…
  • Safely responding to negative online reviews…

We challenge you to supply us with a medico-legal obstacle we haven’t seen before. Know you are in good hands. Schedule your consultation below – or click here to visit our booking page.

Jeffrey Segal, MD, JD

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation. Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases. Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors. In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders. Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. Byrd Adatto was selected as a Best Law Firm in the 2023 edition of the “Best Law Firms” list by U.S. News – Best Lawyers. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

No Good Deed Goes Unpunished – Chapter Gazillion

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Dr. Kenneth Woliner is a physician in Florida. The Board of Medicine revoked his license. The Board used a surreptitious tape recording from a family member to render its judgment.  

The 11th Circuit Appellate Court just ruled against the Board– opining “not so fast.”  

Dr. Woliner treated a young woman with Stage 3 Hodgkin’s lymphoma. She passed away from her illness. The patient’s mother went to the doctor’s office to discuss the autopsy report. Dr. Woliner characterized this as a posthumous bereavement session. The sole purpose of this discussion was to relieve the mother’s grief. The doctor apparently spoke with the patient’s mother for several hours.  

Unbeknownst to the doctor, the patient was secretly recording the session. 

“Florida Department of Health (DOH) officials then used the recording in a proceeding to revoke Woliner’s medical license, proving there that Woliner’s treatment of [the patient] arose to medical malpractice.” 

Woliner challenged the ruling, arguing that he had a reasonable expectation of privacy related to his conversations with the patient and her family. Florida is a two-party recoding state. There, if a person makes an electronic recording of a private conversation, they need the consent of all parties. In this case, that would include the doctor. Most states are one-party recording states, where the doctor’s lack of consent could be ignored. But Florida needs both parties to say yes.  

Woliner had to prove he had a reasonable expectation of privacy. The 11th Circuit agreed with Woliner, an reversed the lower court’s ruling of summary judgment. It sent the case back down to the lower court to be re-decided – likely without using the recorded conversation as evidence.  

Woliner’s office followed the typical patient privacy protections. 

…Woliner took great care to ensure that his medical office complied with typical confidentiality standards. He added a privacy sign-in sheet that made it impossible for patients to see the names of earlier patients; a sliding glass window dividing the waiting room from the front office area; privacy computer screens; heavy soundproof doors; extra insulation between the walls; a private checkout room; and a policy that employees keep their cell phones out of sight. Woliner also solely owned the medical condominium where he examined his patients, ensuring total control of the premises. 

But, wait, there’s more.  

Woliner, on occasion, allowed patients to record their examinations if the exams involved complex information too difficult to write down. But this policy came with restrictions. To validly record an exam, a patient had to pay a $5 recording fee. The patient would also need to inform Woliner of his or her desire to record the exam. Woliner, at the beginning of the recording, would state the names of all participants to the conversation and affirm that all participants consented to the recording. Woliner typically made these recordings on a visible office recording device. And Woliner never condoned recordings that did not follow his typical recording procedure. 

[The patient and the mother] had recorded [the patient’s] examinations only three times before the allegedly unlawful recording. Each time, they paid the $5 fee. The recording was made on Woliner’s office computer, not a personal recording device. Woliner also obtained consent for each recording from all parties present, including himself. The recording device used was visible, and he began the recording by noting who was in the room. 

The patient’s mother never asked for permission to record the bereavement session. She never paid the $5.  

On the day of the allegedly unlawful recording, [the mother] hid a recording device in her purse. She entered Woliner’s medical condominium and recorded conversations with three of Woliner’s employees in the condominium’s common areas. Woliner then greeted [the mother] and invited her back to his private office—a room with a soundproof door and closed curtains. Woliner spoke with [the mother] there for several hours about her daughter’s autopsy report. The sole purpose of Woliner’s communication with [the mother] was to help ease her grief; Woliner did not charge her for the time and did not treat her as a patient. [the mother] never suggested that she was recording the conversation, never paid the $5 fee, and never asked for Woliner’s consent. Woliner was thus unaware that [the mother] was recording their discussion. 

This case is far from over. But who would have guessed such a written recording policy -and nonpayment of $5- might save a medical license? As noted earlier, most states are one-party recording states. So, it is not clear if this strategy would have worked in those states. But, it did in Florida. 

What to do in one-party recording states? I’d still lay down a rule. 

“All recordings of images and voices are strictly prohibited in clinical areas without prior written permission.” 

The mother’s charge was a knife in the dark. What doctor expects a courtesy bereavement session to turn into a battle for his license? Denying the request would have been perceived as inhumane. As we’ve said many times before – expect the unexpected. And when the unexpected manifests, count on expert guidance to see you through the storm.  

Members of Medical Justice call on expert guidance whenever they need it. Click here to review the benefits of membership. Or click here to join now. 

Let us know your thoughts below. Click here to join the conversation 


 

Jeffrey Segal, MD, JD, FACS

Chief Executive Officer and Founder

Dr. Jeffrey Segal, Chief Executive Officer and Founder of Medical Justice, is a board-certified neurosurgeon. Dr. Segal is a Fellow of the American College of Surgeons; the American College of Legal Medicine; and the American Association of Neurological Surgeons. He is also a member of the North American Spine Society. In the process of conceiving, funding, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues, counterclaims, and internet-based assaults on reputation.

Dr. Segal was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases.

Dr. Segal holds a M.D. from Baylor College of Medicine, where he also completed a neurosurgical residency. Dr. Segal served as a Spinal Surgery Fellow at The University of South Florida Medical School. He is a member of Phi Beta Kappa as well as the AOA Medical Honor Society. Dr. Segal received his B.A. from the University of Texas and graduated with a J.D. from Concord Law School with highest honors.

In 2000, he co-founded and served as CEO of DarPharma, Inc, a biotechnology company in Chapel Hill, NC, focused on the discovery and development of first-of-class pharmaceuticals for neuropsychiatric disorders.

Dr. Segal is also a partner at Byrd Adatto, a national business and health care law firm. With over 50 combined years of experience in serving doctors, dentists, and other providers, Byrd Adatto has a national pedigree to address most legal issues that arise in the business and practice of medicine.

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Pros and Cons of Allowing Family into the Trauma Bay


Many years ago, the presence of family members during cardiopulmonary resuscitation was verboten. The reigning principles were two-fold. Family members would get in the way of allowing the team to save the loved one. And they would be emotionally scarred forever.

The medical literature has dispelled the myth that the family can’t handle the visual imagery of the team trying to resuscitate their loved one. A randomized controlled trial concluded that those who witnessed CPR on a relative had lower rates of symptoms of post-traumatic stress disorder (PTSD) than those who did not. Relatives left in the waiting room experienced more depression and anxiety.

Those relatives who were offered the opportunity to be present during CPR had less intrusive imagery, post-trauma avoidance behavior, and symptoms of grief when assessed three months[1] and one year[2] later. Witnessing resuscitation can inform the family about the severity of their loved one’s condition and can provide reassurance that all measures were taken to save the patient’s life[3],[4]. In the event that the resuscitation is not successful, being present can facilitate the grieving process for the family by allowing the opportunity for a last goodbye, aiding in closure and bringing a sense of reality to the loss so as to avoid a prolonged period of denial [5],[6], [7].

But, is witnessing CPR the same as watching a loved one fileted open in the trauma bay. Are the benefits to the family member equivalent? Is the risk to the patient unchanged?

A survey of members of American Association for Surgery of Trauma (AAST) suggests witnessing CPR and trauma resuscitation is not an apples to apples comparison. Almost 98% of survey respondents stated that the presence of family members during all phases of trauma resuscitation is inappropriate. Of those who reported experience with family members witnessing a trauma resuscitation, nearly ¾ stated they were negative.

The key argument is that a trauma resuscitation is organized chaos. While studies on family presence during CPR have concluded the family does not directly disrupt resuscitation efforts, the increased crowding and commotion might unnecessarily distract the team.

Helmer et al. compared the resuscitation of a critically injured trauma patient to the operation of an aircraft in that both require fast assimilation of data and quick decision making. They discuss the Federal Aviation Administration’s “sterile cockpit rules” that prohibit unauthorized persons on the flight deck as well as crew member participation in nonessential activities during critical moments of aircraft operation and suggest that keeping potential distractions to a minimum in the trauma setting would be advisable as well.[1]

And somewhat surprisingly, patients themselves have suggested they may not want any family present. Or at least control which family members were present.

In one survey of patients’ and family members’ opinions on [Family Presence During Resuscitation], 22 percent of respondents wanted no family presence and 43 percent only wanted certain, predefined family to be present. [1]

Finally, in one study, PTSD symptoms were higher among witnesses (compared to non-witnesses) of out-of-hospital resuscitations where the atmosphere is less controlled than a well-run code on a sterile hospital floor.[1]

So, should family members be allowed to witness a trauma bay resuscitation?

It probably comes down to the unsatisfactory conclusion of “it depends.”

The two chief benefits would be allaying any doubt that everything reasonable had been done to save their loved one. And, it would allow a distraught relative one last chance to lay eyes (and be with) their family, assuming the outcome is death. In many situations, there should be a controlled way to keep the family from interfering with proper delivery of care.[2]

Still, I can imagine any number of scenarios where the better answer would be to Just Say No.

What do you think? Let us know below.


[1] Compton S, Grace H, Madgy A, Swor RA. Post-traumatic stress disorder symptomology associated with witnessing unsuccessful out-of-hospital cardiopulmonary resuscitation. Acad Emerg Med. 2009;16(3):226-229

[2] Traylor M. Should family be permitted in the trauma bay? AMA Jl of Ethics. 2018; 30(5): 455-463.

[1] Benjamin M, Holger J, Carr M. Personal preferences regarding family member presence during resuscitation. Acad Emerg Med. 2004;11(7):750-753.

[1] Helmer SD, Smith RS, Dort JM, Shapiro WM, Katan BS. Family presence during trauma resuscitation: a survey of AAST and ENA members. J Trauma. 2000;48(6):1015-1022.

[1] Jabre P, Belpomme V, Azoulay E, et al. Family presence during cardiopulmonary resuscitation. N Engl J Med. 2013;368(11):1008-1018.

[2] Jabre P, Tazarourte K, Azoulay E, et al. Offering the opportunity for family to be present during cardiopulmonary resuscitation: 1-year assessment. Intensive Care Med. 2014;40(7):981-987.

[3] Doyle CJ, Post H, Burney RE, Maino J, Keefe M, Rhee KJ. Family participation during resuscitation: an option. Ann Emerg Med. 1987;16(6):673-675.

[4] Mian P, Warchal S, Whitney S, Fitzmaurice J, Tancredi D. Impact of a multifaceted intervention on nurses’ and physicians’ attitudes and behaviors toward family presence during resuscitation. Crit Care Nurse. 2007;27(1):52-61.

[5] Hanson C, Strawser D. Family presence during cardiopulmonary resuscitation: Foote Hospital emergency department’s nine-year perspective. J Emerg Nurs. 1992;18(2):104-106

[6] Robinson SM, Mackenzie-Ross S, Campbell Hewson GL, Egleston CV, Prevost AT. Psychological effect of witnessed resuscitation on bereaved relatives. Lancet. 1998; 352(9128):614-617.

[7] Kübler-Ross E. On Death and Dying: What the Dying Have to Teach Doctors, Nurses, Clergy and Their Own Families. New York, NY: Simon and Schuster; 1969.352(9128):614-617.


MJS Consultation CTA

Using Alexa in the Operating Room

 


A client recently asked our thoughts on using Alexa in the operating room. Presumably, the tasks Alexa would be charged with doing would be basic. Turn the lights on. Turn the lights off. Make a call. And so on.

For those of you unfamiliar with Alexa, it is a product sold by Amazon which serves as your virtual assistant. It takes your verbal commands and turns them into action. Here’s Alexa at its most basic.

          Alexa, what’s on my calendar today?

          Alexa, remind me to check on my patient at 3PM?

No surprise, you can buy stuff with Alexa.

          Alexa, buy a package of double AA batteries.

          Alexa, order package of size 7 ½ gloves.

And there are Internet of Things devices that will respond to verbal commands; for example, to turn on the lights.

Now for the down side.

Security.

Such devices already pose a risk in the general consumer space without even touching on the more stringent security requirements an operating room would demand.

A recent article detailed “researchers can now send secret audio signals undetectable to the human ear to Apple’s Siri, Amazon’s Alexa, and Google’s Assistant.”

So, your dog may hear your device being hacked while you are blissfully unaware. (Actually, I have no idea if your dog would be able to hear the attacking frequency.)

This year, another group of Chinese and American researchers from China’s Academy of Sciences and other institutions, demonstrated they could control voice-activated devices with commands embedded in songs that can be broadcast over the radio or played on services like YouTube.

More recently, [Nicholas Carlini] and his colleagues at Berkeley have incorporated commands into audio recognized by Mozilla’s DeepSpeech voice-to-text translation software, an open-source platform. They were able to hide the command, “O.K. Google, browse to evil.com” in a recording of the spoken phrase, “Without the data set, the article is useless.” Humans cannot discern the command…..

“Companies have to ensure user-friendliness of their devices, because that’s their major selling point,” said Tavish Vaidya, a researcher at Georgetown. He wrote one of the first papers on audio attacks, which he titled “Cocaine Noodles” because devices interpreted the phrase “cocaine noodles” as “O.K., Google.”

Mr. Carlini said he was confident that in time he and his colleagues could mount successful adversarial attacks against any smart device system on the market.

I do think we will reach a point where such devices are usable in the operating suite. But, I would not be the first on the block to use them. Such devices will need to be made commercial grade, taking into account reasonable security concerns.

It is easy to imagine a hacked device recording operating room banter. Think that poses no risk? In 2015, a patient successfully sued an anesthesiologist for $500,000 for insults (about the patient) that were recorded during the procedure. Here, the patient’s phone was recording all operating room conversations while stored in a clothes bag on the bottom of the gurney.

The patient said he had his phone set to record the post-operation instructions given to him before he was put to sleep. He forgot to turn off his phone during the procedure, though, and when he listened back to what the operating team had said about him, he was shocked.

So, my two cents worth.

“Alexa, stay out of the operating suite for now.”

What do you think? Weigh in using the comments box below. And if you haven’t already, subscribe to our newsletter for weekly content.


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