eMerit Client Success Stories

eMerit Client Success Stories
Reputation Management for Medical Professionals
Building Online Reviews
Online Reviews, Reputation & Defamation
Getting Sued: What Doctors Need to Know
Insurance, Risk & Financial Protection
Practice Protection & Prevention
Real Cases & Physician Experience
HIPAA & Patient Privacy
Patient Conflict & Difficult Interactions
Physician Risk Overview
Core Legal Essentials for Medical Providers
HIPAA and Privacy Compliance
Medical Malpractice and Patient Lawsuits
Working with eMerit – Online Reputation Management
Managing Difficult Patients
Videos About Medical Justice
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eMerit Client Success Stories
Reputation Management for Medical Professionals
Building Online Reviews
Online Reviews, Reputation & Defamation
Getting Sued: What Doctors Need to Know
Insurance, Risk & Financial Protection
Practice Protection & Prevention
Real Cases & Physician Experience
HIPAA & Patient Privacy
Patient Conflict & Difficult Interactions
Physician Risk Overview
Core Legal Essentials for Medical Providers
HIPAA and Privacy Compliance
Medical Malpractice and Patient Lawsuits
Working with eMerit – Online Reputation Management
Managing Difficult Patients
Videos About Medical Justice
National Practitioner Data Bank
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eMerit Video Review - Neurosurgeon (Online Reputation Management for Physicians and Dentists) - "I'm Getting A Lot More Reviews (Reputation Management)." Visit us online at http://www.emerit.biz or call 1-855-4-eMerit (1-855-436-3748). My name is Joseph David Stern and I'm a neurosurgeon in practice in Greensboro, North Carolina and my practices name is Carolina Neurosurgery and Spine Associates. I really enjoy my relationship with patients and particularly I really enjoy the field of neurosurgery. There are many different features to it, there are many different venues. I see patients in the office, I do surgery, I work in the hospital, I deal with hospital administration. I really like the pace and I like the variety of the practice. I think I've probably been using e-Merit for about four years. Probably, maybe even a little longer. Initially it sort of sat there, I didn't really use it that much and now I really do make it a part of my practice and I find it very gratifying. So I will have a patient who has had a positive experience or actually one lady the other day said, "I want to say thank you. How can I say thank you?" And I said, "Well here's a way you can say thank you. If you do an evaluation of me this is helpful for my practice." And so usually at the conclusion of the episode of care or after someone has come back and has done well with surgery I'll ask them if they don't mind doing an evaluation. I went to Lowes and bought a refrigerator and a lady there who sold it to me said that I would like for you to give me a review. And in the end I wanted to give a review but I left the store and I never really did the review. So, I think the fact that I have a mechanism to give a patient an opportunity to give me a review right then and there means that I'm getting a lot more reviews than I probably would. I think that I was initially skeptical of whether it would be of value to me and I really have found it to be very valuable. It kind of hit home the other day when I had a patient who came from three hours away for surgery. She had been recommended a specific surgery and I recommended a slightly different surgery but she had come to me because she had found me online and thought I had a good reputation. So, she sought me out it wasn't a physician that referred her. She came, she actually had the surgery, she did very well, she wrote a review that said I wanted to thank you and that I had lived up to my online reputation. So that was kind of a, for me, validating the whole e-Merit platform. That not only had she found me through the Internet but then she wrote and said that I had lived up to my Internet reputation. So, right now I think that patients are still finding me in the same way by word of mouth and also by doctor referral. I think the big difference is that the Internet is a tool that patients use to validate me and to confirm that, yes, I really do want to see this person. I think also the word of mouth referral through the Internet has expanded so it's not directly people that these people know but that they go online when they are told they a neurosurgeon to find is this someone they should see or sometimes I'm actually seeing patients that have been referred to other doctors and they say, "I really didn't want to go to that person" or "I went to that person and I didn't really like them." So, they show up on all kinds of websites and I'm finding them on more doctor review sites I didn't even know existed. You Compare is something I didn't know about. A lot of the times they'll show up on Vitals, they show up on Health Grades, they'll show up on Google but many, many different sites. But I've been named at Top Doctor, Top Regional Doctor and I keep getting these awards, Compassionate Doctor and a lot of positive feedback from these review sites. I would be delighted to speak to anyone if they had any questions. I think that it is, it's really not doing anything different than your patients would do ordinarily but it's giving them an opportunity to express their feelings. And the thing I like about e-Merit is that if they're saying negative things I get some feedback on that. It's valid, reasonable, feedback and with feedback you can make some constructive change so sometimes I find maybe not all the reviews are fantastic but they give me an opportunity to kind of reflect on what I'm doing. Visit us online at http://www.emerit.biz or call 855-4-emerit (1-855-436-3748)
YouTube Video UExtRGMwd3BVcFR2bGpNTzJuWVdqUTd4Z053bVZDRUgzai41NkI0NEY2RDEwNTU3Q0M2

eMerit Video Review – Neurosurgeon (Online Reputation Management for Physicians and Dentists)

eMerit - Online Reviews and Reputation Management. Video Review from Facial Plastic Surgeon. Visit us online at https://goo.gl/0XD9yxor call 1-855-4-eMerit (1-855-436-3748). Greetings, my name is doctor Eric Joseph. I'm a facial plastic surgeon and adult otolaryngologist practicing in West Orange, New Jersey. We've been in solo private practice for fourteen years. When I started in private practice in 1999 the majority of my referrals were sent to me from either primary care doctors or from other specialists. Today things are quite different in several regards. One, the majority of our practice is focused around facial plastic surgery as opposed to being primarily focused on otolaryngology and we're also a third party free practice which has been a slow transition over the last three and a half years. Ninety percent or more of our patients end up finding us on the Internet. At least right now the Internet is a blessing because it ends up reaching a much larger catchment area. We get patients from all over the United States of America and even internationally. The challenge of the Internet, the challenge that a physician faces when dealing the Internet is controlling it. Anybody who's watching this video that's a physician, if you haven't put your name into a search engine and Googled it you should do it because you'll end up seeing right away on the first page and the second page that your name in physician rating sites is going to come up. If you have a disgruntled patient or an unhappy patient they are very likely to broadcast their negative experience over multiple physician rating sites and sometimes reputable physicians can have their reputations tarnished and dominated by a small minority of patients who are unhappy. My experience has also been that happy patients, unless it's made easy for them, your happy patients are unlikely or less likely to spontaneously go to the Internet and opine about their wonderful experience that they had with you. So what e-Merit has been able to help us with is enabling us to capture this happiness at the point of service while they're in the office at checkout. Those reviews and comments, having them populated on the multiple physician rating sites that exist today has really been a blessing because it's been able to put a fair perspective and a fair analysis of what my actual patients actually experience when they leave my practice as opposed to the whole narrative being dominated by the disgruntled few or the fraudulent and fictitious posts. Once you implement it into your practice it just sort of takes over on its own and the Internet just starts populating with what your actual patients are saying. They're here because they read the reviews that our patients have expressed and they're here because they see the before and after pictures that I've posted on the Internet and it's really the combination of Internet reviews, before and after photos and just the knowledge that you're able to disseminate these days on the Internet. You get less stressed out by the fraudulent posts, which I've seen multiple times and you get less stressed out by the occasional discontented apple that you just can't make happy no matter what you do because there's a continual stream of your own actual patients that keep populating the sites and that I think is priceless. Visit us online at https://goo.gl/0XD9yx
YouTube Video UExtRGMwd3BVcFR2bGpNTzJuWVdqUTd4Z053bVZDRUgzai4yODlGNEE0NkRGMEEzMEQy

Online Reviews and Reputation Management. Video Review from Facial Plastic Surgeon about eMerit

eMerit Video Review - Reputation Management Is The Best Marketing Investment. Story about Susan Hardwick-Smith, MD. A OB-GYN in Houston, Texas. Visit eMerit online at https://goo.gl/0XD9yx "I told my young physicians they don't realize how lucky they are that they've been working here for two weeks and they have twenty reviews online and that took me years." I'm Susan Hardwick-Smith and I'm the medical director for Complete Woman's Care Center in Houston, Texas. I've been in private practice for 15 years and I started this practice in 2002 as a solo practitioner and I've now built it to a group with seventeen providers and we have seventy-five employees, I think, at last count. So, it's been a fun adventure. Well at first back in 1999 I literally walked door-to-door and knocked on physician's offices and handed out flyers; that was the old fashioned way. The great majority of outpatients now come through Internet searches. There are two main avenues, one is word of mouth which is still obviously a big source of new patients but the Internet is the greatest single source by far. Well the growth has been exponential. I had a year by myself with three or four employees and then obviously throughout the remainder of those twelve years it's been like a rocket ship growth. We like to think that the growth was due to having such great medical care and wonderful staff, it certainly has been assisted by our presence on the Internet and without doubt that's been a real push to our rapid growth in the past three years. Most patients Google OBGyn Houston or female OBGyn or some similar search terms and come up with us. Our name has also become very well known throughout Houston so often we are just searched for by our practice name or by the individual physician name but it's almost all through a Google search. We've used e-Merit for about two years. Practicing the best medicine that we could we still faced some challenges with negative reviews online and that had been something that really kept me up at night. We only had a few online reviews so one negative one could really sway the others or pull those number of stars down. Not only that but it's just very personally hurtful and just one of those things that doctors just hate to have to deal with. We started about two years ago and it just took off like a storm. We asked our patients to fill out the survey at the point of checkout and now we have, I think, four in this current office and two in our other location; sites where patients can fill out their survey so we have patients filling out surveys multiple at a time which has allowed us to generate hundreds of reviews every month. So, going from having say five reviews in a period of three years to having hundreds in a month just really adds to the validity, I think, of what people are saying because one bad review isn't going to cloud the fact that most of them are really good. It has been the single best marketing decision that we've made, without question. And we have tried everything. We are very progressive. We've done television, we've done radio, we've done billboards, we've done everything and none of those things worked very well. But e-Merit has been absolutely amazing. You know the measures are very evident in how quickly we can make a new physician busy. These brand new physicians have hundreds of five star reviews on the Internet which would normally be reserved for a very senior physician who'd been in practice for years. It gives them enormous credibility, it allows people to see that they are practicing good medicine even though they're new and attract patients much more quickly than the average new physician could. Visit us online at http://www.emerit.biz to get a free Medical Identity Map or call 1-855-4-eMerit (1-855-436-3748)
YouTube Video UExtRGMwd3BVcFR2bGpNTzJuWVdqUTd4Z053bVZDRUgzai4wMTcyMDhGQUE4NTIzM0Y5

eMerit Video Review – Reputation Management Is The Best Marketing Investment.

eMerit Video Review with Smile Doctor, Dr. Castellano, MD - Reputation Management. Learn more at https://goo.gl/0XD9yx or call 844-4-eMerit. Dr. Castellano shares his experience working with the online management reputation service, eMerit. He shares why it's the best marketing decision he has made for his practice and why it's critical they understand HIPAA compliance. Visit us online at https://goo.gl/0XD9yx
YouTube Video UExtRGMwd3BVcFR2bGpNTzJuWVdqUTd4Z053bVZDRUgzai41MjE1MkI0OTQ2QzJGNzNG

eMerit Video Review with Smile Doctor, Dr. Castellano, MD – Reputation Management

How eMerit Designs Surveys to Protect Patient Anonymity & Why. Dr. Jeff Segal, Founder and CEO of eMerit. Visit us online at https://goo.gl/0XD9yx or call 1-855-4-eMerit Video Transcript In the eMerit survey system, the patient is asked how they want to appear online. Do they want to appear with a pseudonym, do they want to appear with their initials, or their real name. And with our aggregate statistics, we can see that the majority do not want their real name attached to it, so the majority of patients are saying, "I'm comfortable giving feedback but I really don't want my name attached to it." And that's no surprise. Healthcare, being an intimate experience, is something that the public gets. They understand that people may not want to attach their real name to it. The eMerit system has been designed to capture feedback anonymously so anonymity is the default setting but if a patient wants to give either their initials or their name, and some do, the system accommodates it. So we build the system from the ground up to accommodate anonymity, anonymity is the default setting to the extent the patient wants to give either their initials or their name, our system will accommodate that. Visit us online at https://goo.gl/0XD9yx or call 1-855-4-eMerit
YouTube Video UExtRGMwd3BVcFR2bGpNTzJuWVdqUTd4Z053bVZDRUgzai4wOTA3OTZBNzVEMTUzOTMy

How eMerit Designs Their Survey to Protect Patient Anonymity & Why

New Doctors Are Using Reviews to Grow Their Practice Faster with Founder and CEO, Jeff Segal, MD, JD, FACS. Visit us online at https://goo.gl/0XD9yx or call 1-855-4-eMerit. Video Transcript: We have new doctors who are just getting started in practice and they know almost nothing about running a business. The first question they ask, typically, is "How do I build my practice?" The answer to building your practice is by deputizing the few patients that you have to tell the world about their experience. And we have case after case of young doctors who launched using eMerit as the only marketing tool that they have and they were able to gather enough reviews so that after a year, they were essentially indistinguishable on the Internet from their more-experienced peers. Traditionally, a young doctor would take a long time to build their practice. If they are part of a group, they would depend upon other members of the group to give them referrals. Now, with the Internet, you can build your practice organically. You can build it on your own by word of mouth on the Internet from your patients. You can be up and running, at full steam in about six months. You don't have to wait the three years it would typically take to have a full robust practice. Visit us online at https://goo.gl/0XD9yx or call 1-855-4-eMerit
YouTube Video UExtRGMwd3BVcFR2bGpNTzJuWVdqUTd4Z053bVZDRUgzai4xMkVGQjNCMUM1N0RFNEUx

New Doctors Are Using Reviews to Grow Their Practice – eMerit Founder, Jeff Segal, MD, JD, FACS

What Founder of a Successful Medical Center Said Changed After Using eMerit (Online Reviews). Visit eMerit online at https://goo.gl/0XD9yx A lot has changed for Dr. Hardwick-Smith since she launched her practice 15 years ago. When she got started, there was no Google or online reviews. Today, the majority of her new patients find her through search engines. Having five reviews and of those 2 or 3 that were negative oftentimes kept her up at night. She decided to try eMerit's online review service. She explains how her practice changed and how many reviews she has today. Video transcript Practicing the best medicine that we could, we still faced some challenges with negative reviews online. And I think that's something that really kept me up at night. We only had a few online reviews and so one negative one could really sway the others or pull those number of stars down. And not only that but it's just very personally hurtful and it's one of those things that doctors just hate to have to deal with. Having a vehicle that could help us to alleviate some of that stress and to get the real news about our practice out to the public which is the good medicine that we practice and the fact that 99% of our patients are happy. We started about two years ago and it just took off like a storm. We asked our patients to fill out the survey at the point of check out and now we have I think four in this current office and two in our other location sites where patients can fill out their surveys. So we have patients filling out surveys, multiple at a time, which has allowed us to just generate hundreds of reviews every month. So going from having say five reviews in a period of three years to having hundreds a month just really adds to the validity I think of what people are saying because one bad review isn't going to cloud the fact that most of them are really good.
YouTube Video UExtRGMwd3BVcFR2bGpNTzJuWVdqUTd4Z053bVZDRUgzai41MzJCQjBCNDIyRkJDN0VD

What Changed after Launching eMerit – One Medical Center Director's Story

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