HIPAA & Patient Privacy

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Building Online Reviews
Core Legal Essentials for Medical Providers
eMerit Client Success Stories
Getting Sued: What Doctors Need to Know
HIPAA & Patient Privacy
HIPAA and Privacy Compliance
Insurance, Risk & Financial Protection
Managing Difficult Patients
Medical Malpractice and Patient Lawsuits
National Practitioner Data Bank
Online Reviews, Reputation & Defamation
Patient Conflict & Difficult Interactions
Physician Risk Overview
Podcast Features
Practice Protection & Prevention
Real Cases & Physician Experience
Reputation Management for Medical Professionals
Videos About Medical Justice
Working with eMerit – Online Reputation Management
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Patients are increasingly using AI tools before, during, and after medical visits. These tools may provide suggestions, generate confidence, and shape patient expectations, but physicians remain responsible for clinical decisions. In this video, Jeffrey Segal, MD, JD, founder and CEO of Medical Justice, explains where liability may emerge when patient-generated AI content enters the clinical conversation or medical record. You’ll learn how to treat AI output as outside information, how to document clinical reasoning, how to manage patient expectations, and what safeguards are needed when AI is built into your own workflow. Topics include: • Patient-generated AI diagnoses • Physician liability • Medical record documentation • Clinical decision-making • Privacy and vendor concerns • Risk management strategies for AI use Medical Justice helps physicians protect their practices, respond to medico-legal threats, and navigate emerging risks in healthcare. To learn more, visit www.MedicalJustice.com
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My43MTI1NDIwOTMwQjIxMzNG

Patient AI Tools & Physician Liability: The Algorithm Will See You Now

Jeffrey Segal, MD, JD, Chief Executive Officer and Founder of Medical Justice, shares stories from cases involving physicians who violated HIPAA and explains the key lessons on how they could have prevented the consequences that followed. Medical Justice offers comprehensive support to help physicians navigate complex challenges that can put their practice and reputation at risk. We provide the tools and analysis needed to identify and mitigate patient and practice-related issues before they escalate. Our team of experts, including Jeff Segal, MD, JD, helps you respond effectively to unwarranted refund demands, sham peer reviews, medical board complaints, and notices of intent to sue—working to prevent frivolous lawsuits and guide situations toward a safer, more controlled resolution. We also deliver strategic online reputation management, helping you address defamatory reviews and shape a digital presence that accurately reflects your professionalism and the quality of care you provide. Visit our site to learn more about our services and to schedule a free consultation: https://medicaljustice.com/ Learn more about Medical Justice’s protection plans for doctors: https://medicaljustice.com/services/legal-protection-plans-for-doctors/
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My41NkI0NEY2RDEwNTU3Q0M2

HIPAA Police: Lessons Learned

Chief Executive Officer & Founder of Medical Justice, Jeffrey Segal, MD, JD walks through some of the nuances of HIPAA to help ensure you are aware of the details that you, as a doctor, might be violating without even knowing it. Medical Justice offers comprehensive support to help physicians navigate complex challenges that can put their practice and reputation at risk. We provide the tools and analysis needed to identify and mitigate patient and practice-related issues before they escalate. Our team of experts, including Jeff Segal, MD, JD, helps you respond effectively to unwarranted refund demands, sham peer reviews, medical board complaints, and notices of intent to sue—working to prevent frivolous lawsuits and guide situations toward a safer, more controlled resolution. We also deliver strategic online reputation management, helping you address defamatory reviews and shape a digital presence that accurately reflects your professionalism and the quality of care you provide. Visit our site to learn more about our services and to schedule a free consultation: https://medicaljustice.com/ Learn more about Medical Justice’s protection plans for doctors: https://medicaljustice.com/services/legal-protection-plans-for-doctors/
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My4yODlGNEE0NkRGMEEzMEQy

HIPAA Refresher: Are You Violating HIPAA Without Knowing?

Can patients sue you (a doctor) if you referred them to another provider and something goes wrong? You might be surprised, but the answer is: yes, they can. Chief Executive Officer & Founder of Medical Justice, Jeffrey Segal, MD, JD, shares his thoughts on what legal recourse you may have if a patient is unhappy with the provider that you referred them to. Medical Justice offers comprehensive support to help physicians navigate complex challenges that can put their practice and reputation at risk. We provide the tools and analysis needed to identify and mitigate patient and practice-related issues before they escalate. Our team of experts, including Jeff Segal, MD, JD, helps you respond effectively to unwarranted refund demands, sham peer reviews, medical board complaints, and notices of intent to sue—working to prevent frivolous lawsuits and guide situations toward a safer, more controlled resolution. We also deliver strategic online reputation management, helping you address defamatory reviews and shape a digital presence that accurately reflects your professionalism and the quality of care you provide. Visit our site to learn more about our services and to schedule a free consultation: https://medicaljustice.com/ Learn more about Medical Justice’s protection plans for doctors: https://medicaljustice.com/services/legal-protection-plans-for-doctors/
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My4wMTcyMDhGQUE4NTIzM0Y5

Can Patients Sue Over Referrals?

Chief Executive Officer & Founder of Medical Justice, Jeffrey Segal, MD, JD, discusses tips and tricks for handling difficult medical patients and keeping your practice safe when you have a patient on a warpath. Medical Justice offers comprehensive support to help physicians navigate complex challenges that can put their practice and reputation at risk. We provide the tools and analysis needed to identify and mitigate patient and practice-related issues before they escalate. Our team of experts, including Jeff Segal, MD, JD, helps you respond effectively to unwarranted refund demands, sham peer reviews, medical board complaints, and notices of intent to sue—working to prevent frivolous lawsuits and guide situations toward a safer, more controlled resolution. We also deliver strategic online reputation management, helping you address defamatory reviews and shape a digital presence that accurately reflects your professionalism and the quality of care you provide. Visit our site to learn more about our services and to schedule a free consultation: https://medicaljustice.com/ Learn more about Medical Justice’s protection plans for doctors: https://medicaljustice.com/services/legal-protection-plans-for-doctors/
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My41MjE1MkI0OTQ2QzJGNzNG

Legal Tips on How to Handle Angry Patients

Chief Executive Officer & Founder of Medical Justice, Jeffrey Segal, MD, JD, discusses the use of AI in the practice of medicine, liability, and risk management considerations. Medical Justice offers comprehensive support to help physicians navigate complex challenges that can put their practice and reputation at risk. We provide the tools and analysis needed to identify and mitigate patient and practice-related issues before they escalate. Our team of experts, including Jeff Segal, MD, JD, helps you respond effectively to unwarranted refund demands, sham peer reviews, medical board complaints, and notices of intent to sue—working to prevent frivolous lawsuits and guide situations toward a safer, more controlled resolution. We also deliver strategic online reputation management, helping you address defamatory reviews and shape a digital presence that accurately reflects your professionalism and the quality of care you provide. Visit our site to learn more about our services and to schedule a free consultation: https://medicaljustice.com/ Learn more about Medical Justice’s protection plans for doctors: https://medicaljustice.com/services/legal-protection-plans-for-doctors/
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My4wOTA3OTZBNzVEMTUzOTMy

Can I Get Sued for Using AI Within My Medical Practice?

eMerit & Medical Justice Interview Series - Social Media and HIPAA Compliance. Visit us online at https://goo.gl/Ddj3Cx or call 877-633-5878. Transcript: Jeff: Many people, most people are on social media today. It includes Facebook, Instagram, etc. How should doctors think about interacting on Facebook, in particular when patients initiate the contact. Mike: Ok, so we need to be very careful here because the Federation of State Medical Boards has given specific guidance to us. And if we want to listen to anyone we want to listen to the people that control our licenses to practice medicine, right? And so there are certain guidelines on what you can do and what you can't do and I think that it's not terribly difficult if it's explained to you and you have some policies in place. Certainly one area of mistake that I see people make is they think, oh if I just don't use the patient's name and I just don't show a photograph of the patient's face, everything will be ok because there's no possible way that anyone could ever link this up. And I'm here to tell you that people link things up and I can give you multiple examples of physicians having their license suspended for doing just something right along those lines. Jeff: Alright, I would be remiss if I didn't bring up the hotrod case. Would you be kind enough to educate our audience about the hotrod case where the patient's name was not released and a picture of his face was not released. Mike: So, there was a patient that was having a gallbladder surgery and while being prepped for the surgery it was discovered that this patient had tattooed on his body, "hotrod." Well this was too exciting for the surgical staff and someone pulled out their smartphone and took a close up of the tattoo. And it was, no one told the patient at the time and the patient only found out about it some weeks later when contacted by media requesting an interview about his hotrod tattoo. So, that's an example of how it went from one person's smartphone to being on the national news. Jeff: So what happened to that doctor? Mike: The honest answer is it was not pretty, there were a number of different sanctions involved as well as remedial and there was a lawsuit. So, what happened involved attorneys and so I can always tell you that when attorneys are involved it's not a happy scenario. Jeff: Certainly not in this particular case. Mike: No, that's correct. Jeff: Alright. For more information or to join our mailing list sign up at info@medicaljustice.com. eMerit & Medical Justice Interview Series - Social Media and HIPAA Compliance. Visit us online at https://goo.gl/Ddj3Cx or call 877-633-5878.
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My4xMkVGQjNCMUM1N0RFNEUx

eMerit & Medical Justice Interview Series – Social Media and HIPAA Compliance

How Doctors Can Protect Their Practice from HIPAA Errors by Vendors. Visit us online at https://goo.gl/Ddj3Cx or call 877-633-5878. Jeff: One more. I can control my office. Let's say I do everything right, I can control my office, but an office is not an island. I have to work with other entities, vendors who may be touching protected health information. Help me understand what a doctor's office must do to work with vendors so that there handing protected health information safely. Mike: So, you bring up a great point. And these vendors that you speak of, under the law, are called business associates, and you're required to have a contract with them. So, let's think about what would be a business associate? Well, it's anyone that has access to patient information using patient information to help a physician's office. Let's say it's a third party billing service, or a transcription service, or your IT guys who come in to work on your system where there's all that patient information. Any of these people you need to have a business associate agreement with. Any you've identified an enormous area of risk. In fact, some studies show that there is a greater risk for a practice by the people it does business with then what goes on inside its four walls. One study shows 58% of all breaches happen at the business associate level. So, if you think you've gotten everything under control within your practice, I'm sorry to tell you that there is this whole other world of risk outside that we need to give some attention to. Jeff: Well, how do I avoid getting burned by the actions of my third party? Let's say I've got a good business associate agreement in place, which I assume you provide through the Medical Risk Institute? Mike: Yes. Jeff: What is in there that keeps me out of harm's way to the extent that this business associate mishandles the information? Mike: Well, we want to make sure that there's an indemnity provision under this and that's not required by federal law, that you're indemnified by your business associates. But you certainly want them to be responsible if they make a mistake for reimbursing you. And this becomes an area of tremendous cost because of all the notice requirements, filing both with the state the federal governments sending every patient involved a letter providing identity theft protection. The cost can be upwards of two-hundred dollars per patient in a breach. And that comes to us from the Ponemon Institute who tracks this. So, it's very expensive in a large scale electronic breach, and if that's done by one of your business associates, we need to think of the term agent because they are your agent. You have picked them, and you are responsible for their actions. So, we need, under that contract to make sure that they're indemnifying you and really that they have the ability to do that which means insurance coverage. I'd like to see that your business associate has the appropriate insurance coverage to pay for the mistakes that they might make on your behalf. Jeff: Okay, you just talked about insurance for the business associate what about insurance for me? Are all cyber insurance policies the same? And if not how is a person supposed to figure out what are the must-haves and what are the nice-to-haves versus the fluff? Mike: So, cyber policies are not uniform. Unlike your traditional med/mal policy that's pretty much standardized doesn't matter what carrier you get. It's all over the board with cyber because it's so new. I tell my clients, look for first-party coverage because that takes care of you and you want to make sure that it has all the different elements. It is somewhat complex because these are new creatures, and they're coming out all different ways and at different times whether it has media coverage which you may need to respond to a large-scale breach is an area that we don't often see and so I think that you want to make sure that it covers all the different things that you could be financially responsible for. Jeff: So you do want to be careful with getting the right policy, you don't want to over pay, you don't want to under pay. So it means having a real understanding of what are the must-haves in terms of the insurance. Is this something that you can point clients in a particular direction with reputable vendors? Mike: Right. Neither Medical Risk Institute nor eMerit sells any insurance. I think we view our role as being able to provide some guidance and say, "Here's what you need to look for both in the amount of coverage that you need and the type of coverage that you need." And that's really where we assist people. For more information or to join our mailing list sign up at info@medicaljustice.com. How Doctors Can Protect Their Practice from HIPAA Errors by Vendors. Visit us online at https://goo.gl/Ddj3Cx or call 877-633-5878.
YouTube Video UExtRGMwd3BVcFR2a1RHVUEySzA5Y0NHSzlfQUN3a3V4My5DQUNERDQ2NkIzRUQxNTY1

How Doctors Can Protect Their Practice from HIPAA Errors by Vendors

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